Automated system outage or delay notifications

Purpose

1.1. Automate detection and notification of system outages or delays in physical examination centers, ensuring medical staff, administrators, and patients are immediately alerted.
1.2. Automatedly distribute critical downtime or delay alerts across multiple communication channels for operational continuity.
1.3. Supports regulatory compliance and enhances transparency by automating notification records and escalations.
1.4. Automates reduction of manual support workload by integrating with real-time monitoring tools for proactive communication.

Trigger Conditions

2.1. Automated detection of application server outages, network failures, or integration errors with booking systems.
2.2. Scheduled system maintenance events activating automated notifications.
2.3. Automated identification of abnormal delays in appointment processing or data exchanges.
2.4. Trigger on failed health checks via API or monitoring logs in real time.

Platform variants

3.1. Twilio SMS API
• Feature/Setting: Use Message API to automatedly notify phone numbers with outage/delay messages. Example: Configure POST to /Messages endpoint with alert content.
3.2. SendGrid Email API
• Feature/Setting: Automate alert emails using the v3 Mail Send endpoint; set subject as "System Outage Notification".
3.3. Slack Incoming Webhooks
• Feature/Setting: Automate sending outage messages to channels via pre-configured webhook URL.
3.4. Microsoft Teams Connector
• Feature/Setting: Use Teams Incoming Webhook for automated notifications to medical operations channel.
3.5. PagerDuty Events API
• Feature/Setting: Auto-trigger incident creation with v2 Events API; use routing_key for medical IT staff.
3.6. Opsgenie Alert API
• Feature/Setting: Automate alert creation; POST to /v2/alerts with escalation policy for healthcare administrators.
3.7. ServiceNow Incident API
• Feature/Setting: Automate logging of outages; POST incident description to /api/now/table/incident.
3.8. Zendesk Ticket API
• Feature/Setting: Create automated support tickets with POST /api/v2/tickets on detected outage.
3.9. WhatsApp Business API
• Feature/Setting: Use /messages endpoint to automate sending delay notifications to patient numbers.
3.10. Discord Webhook
• Feature/Setting: Automated posting to designated server channel via webhook with system event details.
3.11. Statuspage.io API
• Feature/Setting: Automate status update creation with /pages/{page_id}/incidents endpoint.
3.12. Salesforce Service Cloud API
• Feature/Setting: Automate case creation on system outage with REST API POST /services/data/vXX.0/sobjects/Case/.
3.13. Freshdesk Tickets API
• Feature/Setting: Automatedly open ticket POST /api/v2/tickets to alert helpdesk of delays.
3.14. Telegram Bot API
• Feature/Setting: Automate sendMessage method to broadcast critical notifications to clinic chat groups.
3.15. Google Chat Webhook
• Feature/Setting: Automated messages to “IT Notifications” room via webhook URL.
3.16. VictorOps REST API
• Feature/Setting: Automate incident POST to /api-public/v1/incidents endpoint for engineering notification.
3.17. HubSpot Ticketing API
• Feature/Setting: Automate creation of Service Ticket via /crm/v3/objects/tickets for relevant contacts.
3.18. Mailgun API
• Feature/Setting: Automate batch alert emails through /v3/messages endpoint with dynamic subject line.
3.19. Amazon SNS (Simple Notification Service)
• Feature/Setting: Automate topic-based alerts; publish message to ARN associated with subscribers.
3.20. Jira Service Management REST API
• Feature/Setting: Automate issue creation via POST /rest/api/2/issue for IT response.

Benefits

4.1. Automates rapid, consistent dissemination of downtime or delay information, reducing manual intervention.
4.2. Automated escalation pathways ensure urgent cases get prioritized and addressed in real time.
4.3. Improves patient trust and service efficiency by automating notification flows.
4.4. Streamlines compliance by keeping automated auditable records of all notifications and actions.
4.5. Enables operational resilience by automating monitoring integrations and multi-channel communication.