Monitoring and responding to online reviews automatically

Purpose

1.1. Automatedly monitor online review platforms for plumbing supply store feedback and sentiment.
1.2. Automate the response to positive, neutral, and negative customer reviews to uphold reputation.
1.3. Automate escalation of critical reviews or urgent issues to management for immediate intervention.
1.4. Automate analytics on review trends, customer satisfaction, and recurring topics for strategic planning.

Trigger Conditions

2.1. Automate triggers upon new review detection on selected platforms.
2.2. Automate filtering based on review rating, keywords, or sentiment.
2.3. Automate escalation triggers for 1- or 2-star reviews or flagged language.
2.4. Automator initiates workflow during business hours or at preset schedule.

Platform Variants (with function/API to configure)

3.1. Google My Business API
• Feature/Setting: Reviews/List, monitoring new reviews and automating review posting.

3.2. Yelp Fusion API
• Feature/Setting: Business reviews endpoint, automate pulling new customer reviews.

3.3. Facebook Graph API
• Feature/Setting: Ratings API, automate fetching and responding to page reviews.

3.4. Trustpilot Business API
• Feature/Setting: GET Reviews, automate monitor and automatedly reply to each review.

3.5. Tripadvisor Content API
• Feature/Setting: Review feed, automate ingest and notifications for review events.

3.6. Microsoft Power Automate (Connectors: Google Reviews, Outlook)
• Feature/Setting: Automate scheduled review polling and notification workflows.

3.7. Twilio Programmable SMS
• Feature/Setting: Send SMS action, automate alerts to staff for escalated reviews.

3.8. Slack API
• Feature/Setting: Incoming webhooks, automatedly post new reviews into marketing channel.

3.9. Zendesk API
• Feature/Setting: Create ticket, automate escalation of negative reviews as support tickets.

3.10. Intercom
• Feature/Setting: Messages API, automate follow-ups to reviewers.

3.11. HubSpot Reviews Integration
• Feature/Setting: Automated workflows using review triggers for CRM updates.

3.12. Mailchimp API
• Feature/Setting: Automate sending personalized thank-you emails for positive reviews.

3.13. Salesforce Service Cloud
• Feature/Setting: Automate new case creation for critical feedback.

3.14. Zoho Desk API
• Feature/Setting: Ticket automation on negative review import.

3.15. Freshdesk Review Monitoring
• Feature/Setting: Automate workflows for automated notification and response.

3.16. Hootsuite Streams
• Feature/Setting: Automate stream filtering for review keywords, automated response rules.

3.17. Sprout Social Reviews Tool
• Feature/Setting: Automate monitoring and schedule automated reply templates.

3.18. ReviewTrackers API
• Feature/Setting: Automate review collection and automated status tags.

3.19. Podium API
• Feature/Setting: Automatedly fetch reviews and send response requests.

3.20. Google Cloud Natural Language API
• Feature/Setting: Sentiment analysis to automate review classification and response drafting.

3.21. Zapier
• Feature/Setting: Automate cron workflows connecting review APIs to comms tools.

3.22. BrightLocal API
• Feature/Setting: Automate multi-location review polling and reports.

3.23. Reputation.com API
• Feature/Setting: Automated monitoring and response workflow triggers.

3.24. Power Reviews Content Moderation
• Feature/Setting: Automatedly sort and prioritize user-generated content.

Benefits

4.1. Automates timely responses, increasing customer engagement and satisfaction.
4.2. Automating negative review escalation boosts issue resolution and customer trust.
4.3. Automated reporting streamlines monitoring and improves marketing focus.
4.4. Automation improves efficiency, replacing manual monitoring and reducing staff workload.
4.5. Automator supports multi-platform review oversight to protect reputation across all channels.