Satisfaction survey dispatch after support resolution

Purpose

1.1. Automate post-support satisfaction survey dispatch upon case resolution to measure customer sentiment, service quality, and obtain actionable feedback in a plus-size clothing retail context.
1.2. Enable automated, omnichannel outreach to maximize response rates and continuously optimize the customer experience life cycle for apparel shoppers.
1.3. Support customer journey analytics by automatedly collecting structured feedback data for business intelligence and service improvement.

Trigger Conditions

2.1. Automated trigger upon support ticket status changing to “resolved,” “closed,” or “completed” in the CRM or helpdesk.
2.2. Additional automate triggers: post-chat session end, support agent marks “issue resolved,” or after return/exchange process completion.
2.3. Customizable delay automation (e.g., survey dispatch 1 hour or 24 hours post-resolution).

Platform Variants

3.1. Zendesk
• API: Use “Ticket Events” webhook, automate POST to a survey mailer service upon “status: solved.”

3.2. Freshdesk
• Automation: Scenario automator triggers workflow on ticket “resolved,” webhook integration with survey tool API.

3.3. Salesforce Service Cloud
• Feature Flow: Process Builder or Flow automation posts to survey API when “Case Status” equals “Closed – Resolved.”

3.4. Intercom
• Webhook: Custom outbound webhook automation after conversation closure to survey platform endpoint.

3.5. Help Scout
• Beacon: Auto-trigger follow-up email with embedded survey via Help Scout API workflow upon thread resolved.

3.6. Gorgias
• Rule: ‘Ticket updated/Closed’ triggers automatable HTTP request to trigger survey, using rules engine.

3.7. Shopify (Plus-size store with integrated support apps)
• App webhook: Automate survey request via webhook on order “refund/return completed” or ticket closure.

3.8. HubSpot Service Hub
• Workflow: Ticket property changes to “Closed”; workflow sends automated survey email using marketing automation module.

3.9. Twilio SMS
• Messaging API: Automate POST to /Messages endpoint with survey link upon support closure event.

3.10. SendGrid
• Transactional Templates: Automate triggered email send via POST /mail/send API using resolved ticket data.

3.11. SurveyMonkey
• API: Automate survey collector links via /v3/collectors/send or direct create/schedule invitation API call.

3.12. Google Forms
• Apps Script: Automate email or SMS of survey links via Apps Script when endpoint receives trigger.

3.13. Typeform
• Webhooks/API: Automate POST survey invites upon ticket resolve using /responses API or webhook URL.

3.14. Qualtrics
• Actions: Automate distribution with “Event-based Automation” and outbound email/API automation.

3.15. Microsoft Power Automate
• Flow: Automate trigger on support case closure, send Microsoft Forms link through automated email.

3.16. Mailchimp
• Transactional Email: Automate email survey send using Mandrill API or audience trigger/segment workflow.

3.17. Slack
• Bot automation: Trigger automated DM with survey link using chat.postMessage upon resolved support channel activity.

3.18. Facebook Messenger
• Messenger API: Automate FB message with survey via /messages endpoint with tailored link post-support.

3.19. WhatsApp Business API
• /messages endpoint: Automate sending survey link to customers after support resolved status.

3.20. Zoho Desk
• Blueprint/Automation: Case status “Closed” triggers survey send via Zoho Survey integration/apply via webhook.

3.21. Klaviyo
• Flow: Automate trigger based on ticket event, send satisfaction survey email campaign.

3.22. Jira Service Management
• Automation Rule: Automate outgoing webhook/email via rule when issue transitioned to “Done”/“Resolved.”

3.23. Pipedrive
• Workflow Automations: Automate action on deal or support ticket closure, emailing survey using integrated automation.

3.24. Aircall
• Integration triggers: Automate post-call survey via CRM/webhook upon call disposition “resolved.”

Benefits

4.1. Automatedly streamlines feedback collection, reducing manual agent intervention, thus saving time.
4.2. Automating surveys post-resolution ensures prompt and consistent customer outreach, maximizing relevant responses.
4.3. Enables data-driven, automated improvement loops within customer service for plus-size apparel stores.
4.4. Automation allows multi-channel customization, improving engagement for diverse customer groups.
4.5. Enables scalable, automatable, and measurable customer satisfaction monitoring that directly ties to service quality KPIs.