Crisis or alert notification automation

Purpose

1. Automate crisis or alert notifications to ensure real-time, reliable communication to officers, trainers, cadets, and administration during public safety emergencies or abnormal events.

2. Purpose includes automating notifications for security incidents, severe weather, health hazards, facility lockdowns, or urgent operational alerts.

3. Reduces manual intervention, ensures consistent reach, and triggers multi-channel notifications for maximum coverage.

4. Supports compliance, auditability, and rapid mobilization by automating escalations, acknowledgments, and confirmations.

Trigger Conditions

1. Automatedly triggered by predefined keywords in emails, incident reports, or computer-aided dispatch feeds.

2. Automates responses to sensor data (e.g., fire alarms, badge swipes during off-hours, panic buttons).

3. Manual input by authorized staff via authenticated web form or mobile app.

4. Scheduled or repeated alerts for ongoing threats or persistent hazards.

Platform Variants

1. Twilio (SMS, Voice, WhatsApp)

 • Feature/Setting: Automate alert dispatch via Programmable Messaging API; configure with CAD webhook for event-based messaging.
 • Sample: POST /Messages with incident payload.

2. SendGrid (Email)

 • Feature/Setting: Automates alert delivery using Transactional Templates and Single Send API; connect to incident-tracking system.
 • Sample: Trigger Single Send with dynamic content for alert summary.

3. PagerDuty

 • Feature/Setting: Automatically escalates notifications through Event Orchestration API; maps urgency levels to tiered escalation chains.
 • Sample: POST incident to /incidents API.

4. Slack

 • Feature/Setting: Automates posting critical alerts to channels via Incoming Webhooks; tags specific user groups.
 • Sample: JSON payload fired to webhook URL.

5. Microsoft Teams

 • Feature/Setting: Automates alert cards using Teams Bot Framework; configured with webhook in incident automation.
 • Sample: POST to Teams connector with adaptive card.

6. Telegram

 • Feature/Setting: Automates push notifications to training group via Bot API; includes inline acknowledgment option.
 • Sample: sendMessage endpoint from automator backend.

7. Discord

 • Feature/Setting: Alerts trainers and admins by automating message pushes to dedicated alert channel over Webhook API.
 • Sample: JSON to Discord webhook.

8. AWS SNS

 • Feature/Setting: Automate multi-channel delivery (SMS, email, push) via topic subscription; integrates with Lambda for trigger processing.
 • Sample: Publish to SNS Topic from automation rule.

9. Firebase Cloud Messaging (FCM)

 • Feature/Setting: Automates push notifications to academy apps; uses condition-based messages for audience targeting.
 • Sample: POST /send with data payload.

10. Pusher Beams

 • Feature/Setting: Automate targeted mobile alert push for staff and cadets; dashboard API configured for event-based notices.
 • Sample: Trigger beams.publishToInterests.

11. OneSignal

 • Feature/Setting: Automates scheduled or immediate push alerts with REST API; advanced segmentation for recipients.
 • Sample: create notification with POST /notifications.

12. ClickSend

 • Feature/Setting: Automate alert delivery by SMS and voice call; configure triggers in automation orchestration backend.
 • Sample: POST SMS or Voice endpoint.

13. Zapier

 • Feature/Setting: Automates cross-platform process flows; connects incident system to multiple notification APIs.
 • Sample: Multi-step Zap with trigger and action mapping.

14. Google Chat

 • Feature/Setting: Automates message posting in alert rooms via Webhooks; dynamic alert formatting.
 • Sample: POST to chat webhook endpoint.

15. Mailgun

 • Feature/Setting: Automates crisis communications via Email API; use dynamic templates for situational messaging.
 • Sample: send message via /messages endpoint.

16. RingCentral

 • Feature/Setting: Automate call-outs and SMS alerting for faculty and security via Message API.
 • Sample: voice or SMS trigger via REST API.

17. Microsoft Outlook (Office 365)

 • Feature/Setting: Automates sending urgent flagged emails using Microsoft Graph API with high-importance tagging.
 • Sample: POST /sendMail with high priority.

18. WhatsApp Business API

 • Feature/Setting: Automates secure broadcast alerts to registered contacts; message template pre-approval required.
 • Sample: POST /messages endpoint for automated notification.

19. Mattermost

 • Feature/Setting: Automates posting alert threads to training staff channels via Incoming Webhook URL.
 • Sample: POST alert JSON to webhook.

20. Jira Service Management

 • Feature/Setting: Automate creation and escalation of incident tickets with @mentions and automated notifications via REST API.
 • Sample: POST /issue and trigger webhook-based notification.

Benefits

1. Automates rapid, multi-channel information dissemination for higher situational awareness.

2. Reduces manual errors and automates issuance of timely, consistent alerts.

3. Ensures accountability by automating logs and recipient acknowledgment tracking.

4. Supports 24/7 coverage and escalates as needed, all automatically.

5. Improves regulatory compliance by automatedly archiving messages and actions during incidents.

6. Scales automated notification workflows as academy grows or threat scenarios diversify.