Marketing & Reviews CollectionPurpose
1.2. This automation sends an offer (discount code, free print, or special package) as a thank you following a submitted review, streamlining client recognition and making the process fully automated to save staff time and ensure consistency.
Trigger Conditions
2.2. Automated notification received from third-party review collector.
2.3. New review-related event via API/Webhook from supported services.
2.4. Automated scheduling (e.g., daily or real-time review checks via integration).
2.5. Specific keyword or rating (e.g., 4/5 stars or above) automatically triggers automation.
Platform Variants
• Feature/Setting: Reviews endpoint — enable automated polling for new reviews and send thank you email/SMS via automation flow.
3.2. Facebook Graph API
• Feature/Setting: /{page-id}/ratings — automate detection of new reviews and trigger automated offers.
3.3. Yelp Fusion API
• Feature/Setting: Business Reviews endpoint — automate extraction of new reviews and initiate automated responses.
3.4. Trustpilot API
• Feature/Setting: Webhooks/Review API — configure webhook for instant review notifications, automate sending of offers.
3.5. Twilio SMS
• Feature/Setting: Programmable Messaging — automate SMS thank you offers upon qualified review detection.
3.6. SendGrid
• Feature/Setting: Automated email workflow — trigger thank you offer emails automatically using Templates + Dynamic Transactional Templates.
3.7. Mailchimp
• Feature/Setting: Customer Journeys — automate sending of triggered thank you emails after reviews.
3.8. ActiveCampaign
• Feature/Setting: Automations — use triggers connected to CRM events for automated review follow-up and offer sending.
3.9. HubSpot
• Feature/Setting: Workflows — automated detection of new review properties or custom events, trigger thank you offers.
3.10. Salesforce
• Feature/Setting: Process Builder/Flows — automate post-review offer outreach based on data field changes or API hooks.
3.11. Zoho CRM
• Feature/Setting: Workflow Rules/API triggers — automate thank you email/SMS upon new review record creation.
3.12. Slack
• Feature/Setting: Incoming Webhooks/Automated messages — automate internal notification and manual offer sending option.
3.13. Shopify
• Feature/Setting: Flow automation app — automate post-review coupon generation and email/SMS.
3.14. WooCommerce
• Feature/Setting: AutomateWoo or Webhooks — automate thank you offers sent after review placed on product/order.
3.15. Zapier
• Feature/Setting: Multi-step Zaps — automate connecting review platforms with SMS/email/CMS for thank you offers.
3.16. Pipedrive
• Feature/Setting: Workflow Automation — automate sending thank-yous to contacts with review field updated.
3.17. Intercom
• Feature/Setting: Custom Bots/Outbound Messages — automate personalized offers to users with review activity detected.
3.18. Typeform
• Feature/Setting: Webhooks to CRM — automate thank you automation upon review form completion.
3.19. Airtable
• Feature/Setting: Automations/Triggers in bases tracking reviews — automate personalized offers upon new review entries.
3.20. Microsoft Power Automate
• Feature/Setting: Flow creation — automate end-to-end workflow for monitoring reviews and dispatching thank you offers.
Benefits
4.2. Ensures prompt, consistent client engagement with automated timing.
4.3. Increases client retention through automated positive reinforcement tactics.
4.4. Boosts marketing efficiency by automating the review-to-offer conversion.
4.5. Automates tracking and reporting for managerial oversight and improvement.
4.6. Automator decreases delays and risk of human error in marketing follow-ups.
4.7. Amplifies word-of-mouth and repeat sales with automated post-review engagement.
4.8. Automatable workflows scale as business grows, directly supporting expansion.