Automatic escalation of unresolved critical incidents

Purpose

1. Automated escalation of unresolved critical incidents in poultry farms guarantees no lapse in addressing important issues, ensuring mitigations are implemented without delay.

2. This automation notifies overseers, managers, or escalation chains if initial responders fail to resolve alarms (e.g., temperature, mortality spikes, equipment failure) within specified timeframes.

3. Automating the notification journey escalates incident visibility across stakeholders, prevents loss, and enforces compliance with safety protocols in poultry farming operations.

4. Automates coordination of tasks, reminders, and logs across systems used in farm management for continuous, traceable, and actionable supervision of all emergencies.

Trigger Conditions

1. Incident flagged “critical” (e.g., exceeding temperature thresholds, feedwater exhaustion, unexpected animal deaths).

2. Assigned personnel hasn’t acknowledged or resolved the incident within set SLA (e.g., 15–60 mins).

3. Automated escalation timer expires, triggering cross-system alerting and upward notification.

4. Automatedly monitors system logs for unhandled or overdue incidents and initiates escalation policies.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate SMS escalation via Messages API; configure webhook triggers and contact chain.
  
• Example: POST to /Messages endpoint with escalation message if unresolved for 30 minutes.
  

2. SendGrid

• Feature/Setting: Automate alert escalation via mail send API; set subject prefix “CRITICAL ESCALATION” and recipient escalation list.
  
• Example: POST /mail/send with dynamic email content and escalation recipients.
  

3. Slack

• Feature/Setting: Automate incident alert escalation in channels via Incoming Webhooks; target leadership and ops teams.
  
• Example: Webhook URL posts JSON payload with incident summary after timer expires.
  

4. Microsoft Teams

• Feature/Setting: Automate escalation via Teams Connector and webhook cards to dedicated incident channels.
  
• Example: POST adaptive card to incident response channel after escalation window.
  

5. PagerDuty

• Feature/Setting: Automates critical alert escalation with Incidents API; triggers escalation policies.
  
• Example: POST /incidents with escalation escalation policy specified.
  

6. ServiceNow

• Feature/Setting: Automate task escalation with Incident API; promotes unresolved cases up hierarchy.
  
• Example: PATCH /api/now/table/incident to elevate priority.
  

7. Zendesk

• Feature/Setting: Automates escalation of support tickets with Trigger API to notify supervisors or admins.
  
• Example: POST /api/v2/triggers to route overdue incidents.
  

8. Opsgenie

• Feature/Setting: Automates alert escalation via Alert API; sends notifications according to defined escalation chains.
  
• Example: POST /v2/alerts with escalation policy ID.
  

9. GMail (Google Workspace)

• Feature/Setting: Automate escalation using Apps Script to forward unresolved incident notifications up.
  
• Example: Script checks for label, forwards after timer.
  

10. Outlook/Office 365

• Feature/Setting: Automates escalation with Power Automate; email alert triggers escalated action.
  
• Example: Flow: When email marked “Unresolved”, forward to escalation group.
  

11. Telegram

• Feature/Setting: Automate escalation through Bot API sending escalation alerts to group/channels.
  
• Example: POST /bot/sendMessage to incident managers group.
  

12. WhatsApp Business API

• Feature/Setting: Automatedly send escalation notifications with message templates to supervisors.
  
• Example: POST /v1/messages with escalation content.
  

13. Discord

• Feature/Setting: Automate escalation to admin/mod channels via Webhook with alert embed.
  
• Example: POST Webhook JSON with incident fields.
  

14. Freshdesk

• Feature/Setting: Automates ticket escalation using Workflow Automator to notify managers.
  
• Example: Rule triggers for tickets in critical status > 30 min.
  

15. Jira Service Management

• Feature/Setting: Automates incident and task escalation using Automation Rules to reassign unresolved tickets.
  
• Example: If status = Critical and no update in 20 min ⇒ escalate.
  

16. VictorOps (Splunk On-Call)

• Feature/Setting: Automates automatic alert escalation to on-call rotations via REST API.
  
• Example: POST /api-public/v1/incidents/route with routing key.
  

17. Amazon SNS

• Feature/Setting: Automate escalation by publishing alert to SNS topic for all escalation endpoints.
  
• Example: Publish critical alert JSON to topic.
  

18. Pushover

• Feature/Setting: Automate push notifications escalation using User/Group Key in API.
  
• Example: POST to /1/messages.json targeting escalated group.
  

19. ClickSend

• Feature/Setting: Automate SMS/email escalation to next authority through Messages or Email API.
  
• Example: POST escalation message after timer to contact group.
  

20. Salesforce

• Feature/Setting: Automate case escalation rules to notify higher-level managers if SLA missed.
  
• Example: Workflow rule triggers escalation email/task creation.
  

21. Monday.com

• Feature/Setting: Automate escalating incidents via automations and integrations to ping higher level users.
  
• Example: “When status is Critical and not updated in X mins, notify manager” automation.
  

22. Asana

• Feature/Setting: Automate escalating overdue incident tasks using rules to reassign/escalate.
  
• Example: Rule—if “Critical” and no status update, auto-add to escalation project.
  

Benefits

1. Automating escalation ensures critical incidents in poultry farms are never overlooked.

2. Automation reduces response time by automating notifications across all response levels.

3. Automator reduces manual oversight burdens and automates tracking and record-keeping for compliance traceability.

4. Automated escalation guarantees time-bound response, automating stakeholder engagement at every level.

5. Automatable workflows improve operational efficiency, automatingly supporting business continuity and animal welfare.