Communication & Follow-up AutomationPurpose
1.2. Reduce no-shows, improve patient retention, and support expectant mothers through timely reminders and follow-up.
1.3. Automating personalized outreach drives proactive care and optimizes appointment schedules.
1.4. Automation ensures consistent, brand-aligned messaging for each missed visit, boosting patient satisfaction and engagement.
1.5. Enables medical centers to focus resources on patient care, not manual follow-up administration.
Trigger Conditions
2.2. Time elapsed (e.g., 10 min, 1 hour, or 24 hours) after scheduled slot.
2.3. Automated detection of unresolved appointments for re-engagement action.
2.4. Additional qualifiers: patient opted-in for communications, required consents on file.
Platform Variants
• Feature/Setting: Automate SMS via Programmable Messaging API; configure webhook to fire on missed-status update.
3.2. SendGrid Email
• Feature/Setting: Automate email campaign; trigger via SendGrid’s Marketing Campaigns API or SMTP relay.
3.3. WhatsApp Business API
• Feature/Setting: Automate WhatsApp messages using template API; configure with appointment system webhook.
3.4. Mailgun
• Feature/Setting: Automated email via Mailgun Messages API; use event webhook on no-show update.
3.5. Slack
• Feature/Setting: Automate internal notifications to coordinators using Slack Incoming Webhooks.
3.6. Microsoft Teams
• Feature/Setting: Automated Teams channel message using the Microsoft Graph API on missed appointment events.
3.7. Salesforce
• Feature/Setting: Automate creation of follow-up task or outreach via Salesforce Process Builder/Flows.
3.8. HubSpot
• Feature/Setting: Automated workflow to trigger email/SMS sequence when contact is marked as no-show.
3.9. ActiveCampaign
• Feature/Setting: Automate personalized follow-up emails/texts via ActiveCampaign Automations.
3.10. Google Calendar
• Feature/Setting: Configure Apps Script automation to send re-engagement emails upon appointment event status “missed”.
3.11. Outlook
• Feature/Setting: Automate follow-up email using Outlook Graph API or Power Automate on missed calendar item.
3.12. RingCentral
• Feature/Setting: Automate SMS or voice call follow-up via RingCentral API, triggered by external webhook.
3.13. Zoho CRM
• Feature/Setting: Automate SMS/email tasks to contacts using Zoho CRM Workflow Rules on status change.
3.14. Freshdesk
• Feature/Setting: Automate internal ticket or reminder via Freshdesk Automations when patient misses appointment.
3.15. DrChrono
• Feature/Setting: Automate communication with DrChrono API to send reminders on appointment missed trigger.
3.16. SimpleTexting
• Feature/Setting: Automated SMS follow-up using SimpleTexting Campaigns API; configured by webhook.
3.17. MessageBird
• Feature/Setting: Automate multi-channel outreach (SMS, WhatsApp) via MessageBird Flow Builder API.
3.18. Intercom
• Feature/Setting: Automate Intercom message using event-triggered outbound Message API on missed slot.
3.19. Klaviyo
• Feature/Setting: Automate email/SMS journey using Klaviyo Flows triggered by missed-appointment event.
3.20. Viber
• Feature/Setting: Automate patient re-engagement via Viber API: send messages when patient is marked ‘missed’.
Benefits
4.2. Scales outreach without need for manual work, leveraging automation across multiple channels.
4.3. Reduces risk of communication gaps for expectant mothers by using automated, personalized messages.
4.4. Automating workflows increases staff productivity and support quality.
4.5. Enables data-driven reporting by tracking automated re-engagement outcomes.
4.6. Automation eliminates repetitive tasks, minimizing errors and delays in patient communications.
4.7. Supports compliance with healthcare communication privacy rules via secure, automated triggers.
4.8. Automatedly adapts message timing and frequency based on no-show history for optimized re-engagement.