Customer Onboarding & KYC AutomationPurpose
1.2. Automate issuance of timely renewal reminders via multiple communication channels to customers and internal teams.
1.3. Automating compliance with regulatory timelines, reducing operational risk of expired documentation.
1.4. Assist in automating audit preparedness and provide automated logs for regulatory review.
1.5. Enhance customer satisfaction by automatedly reducing service interruptions due to lapsed KYC.
1.6. Minimize dependency on manual tracking and automate repetitive follow-up communications.
Trigger Conditions
2.2. Automated trigger on scheduled batch jobs scanning expiry fields in CRM or core banking system.
2.3. Trigger on manual document update or submission via digital onboarding tools.
2.4. Automatedly trigger when KYC or onboarding status is flagged as “pending refresh.”
2.5. Automated alerts on failed document upload or rejection during renewal process.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate sending SMS reminders using the Twilio Programmable Messaging API.
• Sample: Configure to trigger message via POST request to `/Messages` with customer phone and expiry info.
3.2. SendGrid
• Feature/Setting: Automate templated email reminders via SendGrid Mail Send API.
• Sample: Configure automated POST call to `/mail/send` with personalization variables.
3.3. Salesforce
• Feature/Setting: Automate expiry workflow using Process Builder or Flow Automation to create Tasks/Chatter notifications.
• Sample: Set up a scheduled Flow to query expiring documents and send notifications.
3.4. Microsoft Power Automate
• Feature/Setting: Automate multi-channel reminders via logic apps or flows linked to Outlook, Teams, or SMS.
• Sample: Trigger on SharePoint expiry field, automate action chain.
3.5. Slack
• Feature/Setting: Automate alerting compliance or onboarding teams via Slack Incoming Webhooks.
• Sample: Webhook sends expiry message to specified channel.
3.6. Google Calendar
• Feature/Setting: Automate creation of calendar events and reminders for internal reviews.
• Sample: API call to insert event with automated notifications.
3.7. Zapier
• Feature/Setting: Cross-platform automation using Zaps for expiry and reminder workflows.
• Sample: Automated trigger on CRM, action automates Gmail or SMS.
3.8. HubSpot
• Feature/Setting: Workflow Automation tool sends expiry emails and internal alerts.
• Sample: Define workflow triggered by date-property for document expiry.
3.9. Mailgun
• Feature/Setting: Automate bulk expiry reminder email sends via Mailgun API.
• Sample: `messages/send` with personalized expiry reminders.
3.10. AWS Lambda
• Feature/Setting: Serverless function automates scanning of S3 buckets with document expiry metadata.
• Sample: Automated Lambda triggers email/SMS using SNS.
3.11. DocuSign
• Feature/Setting: Automate renewal requests by configuring DocuSign Envelope Reminders.
• Sample: Template with automated scheduled reminders for unsigned renewals.
3.12. Google Sheets
• Feature/Setting: Automated lookup of expiry columns, populates automated reminder queue.
• Sample: Google Apps Script to scan and trigger reminders.
3.13. Workato
• Feature/Setting: Recipe automates expiry detection and multi-channel notifications.
• Sample: Automated “If expiry in <30 days, send reminder” workflow.
3.14. ActiveCampaign
• Feature/Setting: Automate expiry notification campaigns via date-triggered automations.
• Sample: Configure automated segment and email series.
3.15. Intercom
• Feature/Setting: Automate in-app messages and emails as expiry approaches using Custom Bots.
• Sample: Rule triggers on date-field in customer profile.
3.16. Freshdesk
• Feature/Setting: Automated ticket creation for follow-up on expiring customer documentation.
• Sample: Scheduler automates creation of reminder ticket.
3.17. Notion
• Feature/Setting: Database automates expiry tracking with reminders via Notion API integrations.
• Sample: Automated reminder sent if expiry date in database is near.
3.18. Zendesk
• Feature/Setting: Scheduled triggers automate creation of reminders or tickets for KYC expiries.
• Sample: Set trigger for field value change “Expiry in 7 days.”
3.19. Microsoft Dynamics 365
• Feature/Setting: Workflow automates expiry alerts to both customers and teams.
• Sample: Power Automate flow using expiry date field.
3.20. Pabbly Connect
• Feature/Setting: Automate end-to-end expiry notification workflows across platforms.
• Sample: Trigger on spreadsheet or CRM expiry date, automatedly send alert.
3.21. WhatsApp Business API
• Feature/Setting: Automate expiry and renewal alerts via personalized WhatsApp messages.
• Sample: Send message template using API when expiry conditions are met.
3.22. Airtable
• Feature/Setting: Automate record review and email reminders as expiry approaches.
• Sample: Script block in Airtable automates reminder email.
3.23. Monday.com
• Feature/Setting: Automate board item reminders for imminent document expiries.
• Sample: Automation recipe “When Date arrives, notify person.”
4. Benefits
4.2. Automatedly ensures proactive communication with customers and staff.
4.3. Automates documentation workflow, optimizing internal productivity.
4.4. Automated audit trails and reporting for regulatory reviews.
4.5. Automates customer retention by minimizing onboarding delays.
4.6. Improves scalability of compliance operations by automating repetitive tasks.