Incident and Emergency ManagementPurpose
1.2. Automating real-time alerts for code blue (medical emergency), code orange (hazardous material spill), code black (bomb threat), or code silver (active shooter) to ensure immediate staff and security awareness and response.
1.3. Automator gathers incident data, routes it to relevant on-duty teams, logs actions, and escalates as per hospital protocols.
1.4. Streamlines compliance reporting and incident documentation by automating data capture at the moment of trigger.
Trigger Conditions
2.2. IoT device detection (e.g., door forced open, unusual noise patterns, motion sensors).
2.3. Automated detection in incident management software (pattern matches, security anomaly detection, or failed badge scan attempts).
2.4. Scheduled drills for emergency preparedness automating alert simulations.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate programmable SMS alerts to designated staff; configure via API with recipient lists and incident templates.
3.2. SendGrid
• Feature/Setting: Automate transactional email dispatch of code alerts; use /mail/send API with JSON payload including incident details.
3.3. Microsoft Teams
• Feature/Setting: Automate adaptive card posting into security/staff channels; use Incoming Webhook or Microsoft Graph API for alerting.
3.4. Slack
• Feature/Setting: Automate message delivery to incidents channel; Slack API chat.postMessage with priority tagging.
3.5. PagerDuty
• Feature/Setting: Automate incident creation and escalation via Events API including custom urgency rules.
3.6. ServiceNow
• Feature/Setting: Automate record creation and task assignment using Incident Management API.
3.7. Cisco Webex
• Feature/Setting: Automate broadcast alerts using Messages API targeting incident response teams.
3.8. AWS SNS
• Feature/Setting: Automate multi-channel alerting (SMS, email, app push); configure SNS topic and subscriptions.
3.9. Google Chat
• Feature/Setting: Automate bot-triggered messages and alert threads using Chat API and custom webhooks.
3.10. Office 365 Outlook
• Feature/Setting: Automate urgent email dispatch using Graph API with flagged message property.
3.11. Opsgenie
• Feature/Setting: Automate incident alert with escalation chains using Opsgenie Alert API.
3.12. SignalWire
• Feature/Setting: Automate programmable voice alert callouts with alert content via voice API.
3.13. Zoom Chat
• Feature/Setting: Automate real-time chat alert to hospital group chat using Bots API.
3.14. Discord
• Feature/Setting: Automate alert posting to secure channels; configure via Webhook with embed of alert data.
3.15. Freshservice
• Feature/Setting: Automate ticket generation for incident tracking via Service Desk API.
3.16. Sentry
• Feature/Setting: Automate error-level alert webhook triggering, including code failure alerts.
3.17. Splunk
• Feature/Setting: Automate correlation searches triggering custom webhooks for critical code events.
3.18. VictorOps
• Feature/Setting: Automate alert routing and escalation using REST API based on event payload.
3.19. Mattermost
• Feature/Setting: Automate secure, real-time posting of alert data to command center channel using Incoming Webhook.
3.20. WhatsApp Business API
• Feature/Setting: Automate urgent alert broadcast to medical staff via API templated messages.
3.21. Asana
• Feature/Setting: Automate creation of emergency response tasks via Asana API with tag for incident type.
3.22. Trello
• Feature/Setting: Automate card creation on response board for event tracking using Cards API.
Benefits
4.2. Minimize human error by automating notification logic and escalation workflows.
4.3. Ensure automatable compliance by automating audit trail and documentation generation.
4.4. Raise hospital preparedness through automated, repeatable, and drillable emergency notification scenarios.
4.5. Automator capability enables seamless communication across multi-disciplinary teams and platforms, fostering coordinated, automated emergency handling.