Automated appointment reminders via SMS and email

Purpose

1.1. Automates the process of sending appointment reminders to patients via SMS and email to reduce no-show rates and improve operational efficiency in psychopedagogy clinics.
1.2. Ensures every scheduled session is reconfirmed with the patient in advance, handling repetitive communication tasks automatically.
1.3. Automates configuration to support personalized messaging, preferred language, time, and communication channel for patients.

Trigger Conditions

2.1. Automated trigger activates when a new appointment is booked, updated, or approaching within a set time window (e.g., 24 or 48 hours prior).
2.2. Automated scheduling for messages based on patient preferences and time zones.
2.3. Changes to patient contact info or rebooked appointments automatedly update trigger configuration.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Automated SMS reminder via Programmable SMS API; configure messaging service, sender ID, and scheduling webhook with custom templates.

3.2. SendGrid
- Feature/Setting: Automated email reminders via Mail Send API; configure campaign, dynamic template ID, and sender authorization.

3.3. Mailgun
- Feature/Setting: Automated email scheduler using Messages API; set up recipient variables and scheduled delivery.

3.4. Nexmo (Vonage)
- Feature/Setting: Automate appointment SMS with SMS API; configure sender, destination, and message body.

3.5. MessageBird
- Feature/Setting: Automates SMS/WhatsApp reminders via SMS API or Conversations API; set automated triggers for workflow.

3.6. Plivo
- Feature/Setting: Programmable SMS API automation; create scheduled SMS campaigns with appointment variables.

3.7. Amazon Simple Email Service (SES)
- Feature/Setting: Automated email reminders through SendEmail API; attach appointment details as message body.

3.8. ClickSend
- Feature/Setting: Automates SMS and email campaigns using SMS API and Email API with merge tags for automation.

3.9. Infobip
- Feature/Setting: Automate omnichannel reminders with SMS/Email API; set scheduled workflows on contact triggers.

3.10. Firebase Cloud Messaging
- Feature/Setting: Automates push notifications or in-app reminders for web/mobile; configure scheduled message events.

3.11. WhatsApp Business API
- Feature/Setting: Automates appointment messaging with pre-approved templates and scheduling logic.

3.12. Outlook/Office365
- Feature/Setting: Automates email reminder notifications with Microsoft Graph API; set event notification scheduler.

3.13. Gmail API
- Feature/Setting: Automated personalized emails; create draft and send API calls triggered by calendar updates.

3.14. Slack
- Feature/Setting: Automates DM reminders with Chat.ScheduleMessage API for internal patient management staff.

3.15. Telegram Bot API
- Feature/Setting: Automates direct reminders via bot messages; schedule appointment notifications.

3.16. HubSpot
- Feature/Setting: Automate email sequence workflow with custom appointment fields using Workflows and API.

3.17. Salesforce
- Feature/Setting: Automates reminder emails/SMS through Process Builder or Flow; connect to SMS/email APIs.

3.18. Zoho CRM
- Feature/Setting: Automates reminders via workflow automation rules; configure SMS/email from modules.

3.19. ActiveCampaign
- Feature/Setting: Automated email/SMS campaigns triggered by appointment segments; configure through automations builder.

3.20. Pipedrive
- Feature/Setting: Automates message reminders with workflow automation and email/SMS API integrations.

3.21. Front
- Feature/Setting: Automates unified messaging via email/SMS integrations and rule-based workflows for patient notifications.

Benefits

4.1. Automated reminders reduce missed appointments and optimize clinician schedules.
4.2. Boosts administrative productivity by automating repetitive patient communication tasks.
4.3. Automating multi-channel delivery ensures messages reach patients’ preferred mediums.
4.4. Automation of personalized content increases engagement and patient satisfaction.
4.5. Automatedly manages last-minute schedule changes and rescheduling notifications.
4.6. Ensures all reminders are sent timely, reducing manual errors through automation.