No-show detection and follow-up messaging

Purpose

1.1. Automate no-show detection and automate follow-up messaging to engage patients who miss psychotherapy sessions.
1.2. Automates monitoring of attended vs. missed appointments in real-time for psychotherapists in mental health.
1.3. Automating outreach reduces manual admin, increases patient return rates, and improves utilization of session slots.
1.4. Automatedly sends reminders, rescheduling options, and wellbeing content after a missed session.

Trigger Conditions

2.1. Appointment marked as “No-Show” or status update from calendar software, EHR, or booking app.
2.2. Absence of client check-in at appointment start, or update from provider.
2.3. Automated time-based review (e.g., 5m, 15m post start time, unconfirmed attendance) triggers automations.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API — configure trigger on missed status, set templated SMS follow-ups.
3.2. SendGrid
• Feature/Setting: Email API — automated email sequence triggers on appointment status webhook.
3.3. Google Calendar API
• Feature/Setting: Use Events.watch to detect missed event, activate follow-up automation flow.
3.4. Outlook Calendar API
• Feature/Setting: Event subscription — configure automator for missed/updated events to automate responses.
3.5. Zoom API
• Feature/Setting: Meeting participant report — automated missed attendance triggers for tele-psychotherapy.
3.6. Stripe
• Feature/Setting: Payment & appointment metadata — automate follow-up if paid slot is unattended.
3.7. Calendly
• Feature/Setting: Webhook trigger — automate messaging for appointments not checked-in.
3.8. Acuity Scheduling
• Feature/Setting: Appointment status change trigger — automate email/SMS on “No-Show”.
3.9. Salesforce Health Cloud
• Feature/Setting: Flow Builder automation — follow-up case/work item on missed appointment.
3.10. HubSpot
• Feature/Setting: Workflow automation — trigger messaging workflow on no-show from CRM activity.
3.11. ActiveCampaign
• Feature/Setting: Contact Tag automation — apply tag “No-show”, automate triggered email series.
3.12. Mailchimp
• Feature/Setting: Journey Builder — automate no-show, follow-up journey for mental health contacts.
3.13. Slack
• Feature/Setting: Automated message to #psycho-staff when automation detects no-show.
3.14. Microsoft Teams
• Feature/Setting: Adaptive cards automated post to team for follow-ups.
3.15. Webex
• Feature/Setting: Meeting attendance API — automate triggers for missed virtual sessions.
3.16. Zapier
• Feature/Setting: Multi-step automation between calendars, CRM, and messaging.
3.17. Google Sheets
• Feature/Setting: Automatedly log ‘no-show’ entries for reporting and trend automation.
3.18. JotForm
• Feature/Setting: Automated surveys after no-show to detect underlying issues, automate reminders.
3.19. Intercom
• Feature/Setting: Automated message campaigns for re-engagement after missed sessions.
3.20. WhatsApp Business API
• Feature/Setting: Template Messages — automate WhatsApp follow-ups after no-show status detected.

Benefits

4.1. Automates administrative workload for therapists, freeing time for patient care.
4.2. Automated detection and response increases patient engagement and improves appointment adherence.
4.3. Automating personalized messaging supports therapeutic relationships even in administrative contexts.
4.4. Automatedly identifies trends for future intervention strategies and improved mental health outcomes.