User Access and FeedbackPurpose
1.2. Ensure timely, automated dissemination of closure information to building occupants, visitors, staff, and facility managers, reducing confusion and complaints.
1.3. Enable feedback collection and two-way response automation for signage issues, missed notices, or extended downtime via digital and physical notification channels.
Trigger Conditions
2.2. Unexpected closures or emergencies detected by IoT sensors (e.g., water leak, spill).
2.3. Manual closure entry by facility staff in admin panel or mobile app.
2.4. Automated schedule sync from central maintenance calendar (e.g., Google Calendar, Outlook).
2.5. System receives user feedback indicating an unresolved service disruption.
Platform Variants
3.1. Twilio SMS
• Feature: Programmable Messaging API.
• Sample: Automate POST request to /Messages endpoint with dynamic restroom closure alerts to users' mobile numbers.
3.2. SendGrid
• Feature: Email API.
• Sample: Automate POST to /mail/send with closure HTML templates and recipient lists.
3.3. Slack
• Feature: Incoming Webhooks/API chat.postMessage.
• Sample: Automate closure updates to maintenance or employee channels with channel ID, message text, and custom bot icon.
3.4. Microsoft Teams
• Feature: Incoming Webhooks.
• Sample: Automate notifications to restroom-operations team using formatted JSON payloads.
3.5. Google Calendar
• Feature: Events API.
• Sample: Automate event creation with restroom closure details, start/end time, and user invites.
3.6. Office 365 Outlook
• Feature: Calendar API.
• Sample: Automate closure event sync to shared departmental calendars.
3.7. SMS Broadcast (MessageBird)
• Feature: SMS API.
• Sample: Automates bulk texting of service announcements to subscribed users.
3.8. Mailgun
• Feature: Messages API.
• Sample: Automate outage emails by POSTing content and custom sender info to /messages.
3.9. Facebook Workplace
• Feature: Bot Messaging API.
• Sample: Automate direct group notifications about restroom closures.
3.10. Discord
• Feature: Webhooks.
• Sample: Automate announcement messages to #facilities channel via webhook URL and JSON payload.
3.11. PagerDuty
• Feature: Incidents API.
• Sample: Automate incident alerts and assign status to maintenance crew for urgent closures.
3.12. ServiceNow
• Feature: Event Management & Notification API.
• Sample: Automate creation of incident, send targeted notifications to support teams.
3.13. Zendesk
• Feature: Ticket API.
• Sample: Automate user-reported issues for follow-up and action tracking.
3.14. Notion
• Feature: API Databases.
• Sample: Automate log entries with restroom statuses and announcement schedules.
3.15. Jira
• Feature: Issues API.
• Sample: Automate issue ticket for closures, track SLA and resolution notes.
3.16. Monday.com
• Feature: Boards API.
• Sample: Automate task creation for facilities team on closure notices.
3.17. Google Sheets
• Feature: Sheets API.
• Sample: Automate closure event entry, share dynamic links for real-time status.
3.18. Telegram
• Feature: Bot API sendMessage.
• Sample: Automate instant push announcements to user chat groups.
3.19. HubSpot
• Feature: Workflows and Email API.
• Sample: Automate workflow-triggered alert emails to facility contacts.
3.20. Salesforce
• Feature: Process Builder/Flow and Notification Builder.
• Sample: Automate in-app and email notifications for closure events and track communication history.
Benefits
4.2. Automator ensures all stakeholders receive timely, consistent alerts using their preferred communication method.
4.3. Automation improves compliance, auditability, and response time for restroom service disruptions.
4.4. Automatedly collects user feedback for process improvement and evidence-based facilities management.
4.5. Automating closure schedules increases user satisfaction and operational efficiency by reducing confusion.