Customer Onboarding & KYC AutomationPurpose
1.2. Notifies applicants regarding KYC progress, application approval, required documentation, or onboarding completion.
1.3. Minimizes manual intervention and automates information delivery via SMS, email, push notifications, and IVR.
1.4. Enhances transparency, improves customer journey tracking, and automates regulatory communication compliance.
1.5. Automating this critical customer touchpoint boosts satisfaction and reduces inbound status queries.
1.6. Automates triggers based on real-time events within core banking, CRM, or KYC systems.
Trigger Conditions
2.2. Change detected in KYC document verification status (pending/approved/rejected).
2.3. Automated detection of missing/incomplete documents.
2.4. Application approval/rejection/hold finalized in banking CRM or core system.
2.5. Automated time-based reminders for pending applicant action.
Platform Variants
3.1. Twilio
• Feature/Setting: Automate SMS and WhatsApp notifications via Twilio Programmable Messaging API.
• Sample: Configure Message API endpoint with merge fields for application status.
3.2. SendGrid
• Feature/Setting: Automate triggered onboarding emails using SendGrid Transactional Email API.
• Sample: Configure dynamic templates to pull onboarding status from core system.
3.3. Amazon SNS
• Feature/Setting: Automator for bulk or status-based push notifications using Amazon SNS Publish API.
• Sample: Topic per application event; subscribe endpoints for automation.
3.4. Salesforce
• Feature/Setting: Automate journeys using Salesforce Flow + Process Builder tied to onboarding object.
• Sample: Trigger email or SMS upon status change in custom ‘Onboarding_Status__c’ field.
3.5. Zapier
• Feature/Setting: Use automation zaps to trigger emails, SMS, or webhooks on onboarding events.
• Sample: On Google Sheets update, automate a Slack or Mailgun notification.
3.6. Microsoft Power Automate
• Feature/Setting: Automate flows to monitor SharePoint or Dataverse onboarding forms.
• Sample: On field update, automates Outlook email and Teams alert.
3.7. Freshdesk
• Feature/Setting: Automate customer ticket update notifications through Freshdesk webhooks/API.
• Sample: Automating a ticket status update email for KYC in progress.
3.8. Google Cloud Pub/Sub
• Feature/Setting: Automator for event-driven onboarding notification pipelines.
• Sample: Publish onboarding status events, subscribe downstream services for automated messages.
3.9. Mailgun
• Feature/Setting: Automate transactional onboarding emails with Mailgun API.
• Sample: Template-based sending triggered by onboarding status in backend.
3.10. Slack
• Feature/Setting: Automate onboarding channel updates using Slack Incoming Webhooks/API.
• Sample: Automated broadcast to ops team when onboarding completed.
3.11. HubSpot
• Feature/Setting: Automator for contact workflow emails and SMS based on onboarding lifecycle property.
• Sample: Sequence triggered when ‘KYC Status’ custom field changes.
3.12. Intercom
• Feature/Setting: Automate in-app or email messages to users through Intercom Workflow Automation.
• Sample: Automated KYC status update in-app for logged-in users.
3.13. Zendesk
• Feature/Setting: Automate email/SMS updates triggered by ticket automation workflows.
• Sample: Notify when onboarding ticket solved or escalated.
3.14. ClickSend
• Feature/Setting: Automate SMS based on onboarding pipeline triggers using ClickSend API.
• Sample: Automated “Account Approved” SMS.
3.15. Pusher
• Feature/Setting: Automate real-time web or mobile onboarding notifications using Pusher Channels API.
• Sample: Trigger event on onboarding status field update.
3.16. Plivo
• Feature/Setting: Automate multi-channel notification via Plivo SMS/voice API.
• Sample: Automated voice reminder for pending documentation.
3.17. Bitrix24
• Feature/Setting: Automator for CRM-based notifications: automate SMS/email/portal message workflows.
• Sample: Trigger message when onboarding task completed.
3.18. ActiveCampaign
• Feature/Setting: Automate onboarding emails via custom Contact Automations.
• Sample: Email sequence triggered when custom onboarding field updates.
3.19. MessageBird
• Feature/Setting: Automate multi-channel onboarding notifications using Flow Builder/API.
• Sample: Trigger WhatsApp or SMS message on KYC status event.
3.20. SAP Cloud Platform
• Feature/Setting: Automate workflow notification tasks within SAP Workflow Services.
• Sample: Automated alert for incomplete KYC process.
3.21. Sendinblue
• Feature/Setting: Automate onboarding status emails/SMS via Email/SMS API.
• Sample: Transactional onboarding message on status update webhook.
3.22. Oracle Digital Assistant
• Feature/Setting: Automate proactive bot or voice notifications for onboarding milestones.
• Sample: Automated bot message for document upload reminder.
Benefits
4.2. Boosts customer engagement via automated, timely, and consistent communication.
4.3. Automates compliance with customer notification regulations.
4.4. Reduced onboarding cycle time through automated reminders and instant feedback.
4.5. Automating escalations ensures no application is left in limbo.
4.6. Scalable across high volumes; process and notification flows are fully automatable.
4.7. Provides audit trail for all automated communications.