Follow-up offers for dissatisfied customers

Purpose

1.1. Automate follow-up offers for dissatisfied customers to improve retention, resolve negative experiences, and enhance customer loyalty.
1.2. Enable Puerto Rican restaurants to automatedly identify feedback indicating dissatisfaction (from digital sources) and send personalized follow-up offers, coupons, or apology messages, automating customer recovery processes.
1.3. Ensure each complaint or low satisfaction response triggers automated outreach, reducing manual workload and automating vital customer service touchpoints.

Trigger Conditions

2.1. Automatedly detect negative reviews or low satisfaction scores from digital surveys or feedback platforms.
2.2. Trigger automation upon receipt of 1–3 star ratings via emails, Point-of-Sale feedback, or online review aggregators.
2.3. Activate follow-up automator when customer uses complaint forms on the restaurant website or app.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Automate sending apology messages and exclusive recovery discounts using Twilio programmable SMS API; configure with customer phone input, message templates, and event-based triggers.
3.2. SendGrid
• Feature/Setting: Automate personalized follow-up email campaigns using SendGrid’s Marketing Campaigns API; set dynamic segments for dissatisfied customers, automate email dispatch.
3.3. Zendesk
• Feature/Setting: Automate ticket creation and reminder workflows for negative feedback via Zendesk Automations, configure triggers and automation actions for predefined satisfaction thresholds.
3.4. HubSpot
• Feature/Setting: Automate follow-up sequences through HubSpot Workflows; connect forms and surveys, automate task reminders and offer delivery.
3.5. Salesforce Service Cloud
• Feature/Setting: Automate case creation and response using Service Cloud’s Case Management API; configure auto-responders to dissatisfied survey outcomes.
3.6. Intercom
• Feature/Setting: Automate messaging sequences to flagged users using Intercom’s Custom Bots and Automated Messages.
3.7. SurveyMonkey
• Feature/Setting: Automate follow-up offer emails using SurveyMonkey Integration API when NPS or CSAT results are low.
3.8. Google Sheets
• Feature/Setting: Automate entry logging and trigger webhook to next-step automation upon new row for negative feedback using Google Sheets API.
3.9. Mailchimp
• Feature/Setting: Automate targeted follow-up automations via Mailchimp Journeys based on dissatisfaction tags.
3.10. Freshdesk
• Feature/Setting: Automate support ticket escalation and follow-up reminders using Freshdesk Automations and Trigger rules.
3.11. Slack
• Feature/Setting: Automate internal alert channels using Slack Incoming Webhooks for new dissatisfied customer reports.
3.12. Facebook Messenger
• Feature/Setting: Automate apology and offer messages to customers who leave negative feedback through Messenger bots and Facebook Graph API.
3.13. WhatsApp Business API
• Feature/Setting: Automate sending recovery offers as WhatsApp template messages, triggered by feedback events.
3.14. Typeform
• Feature/Setting: Automate follow-up logic and trigger webhook actions on low-score submissions using Typeform webhook integration.
3.15. Zapier
• Feature/Setting: Automate multi-step logic for routing dissatisfied responses and triggering offers across connected apps.
3.16. Shopify
• Feature/Setting: Automate coupon generation and email instances for flagged POS customers via Shopify Flow.
3.17. ActiveCampaign
• Feature/Setting: Automate segmented offers and autoresponders for dissatisfied customers using ActiveCampaign Automations.
3.18. Drift
• Feature/Setting: Automate triggered chatbot or email responses using Drift Playbooks for upset customer signals.
3.19. Discord
• Feature/Setting: Automate posting notifications in staff channels for immediate attention to dissatisfied customer tags via Discord Webhooks.
3.20. Pipedrive
• Feature/Setting: Automate follow-up activity creation for salesforce when low feedback is registered using Pipedrive Automation flows.

Benefits

4.1. Automatedly speeds up customer recovery process and lowers risk of losing dissatisfied guests.
4.2. Automates personalized engagement for high-risk customers, maximizing retention automatically.
4.3. Reduces manual monitoring and automates escalation, freeing up staff resources.
4.4. Enhances consistency by automating apology and compensation workflows.
4.5. Seamlessly integrates with existing digital channels for scalable automatable customer service.