Refund automation linked to payment gateways

Purpose

 1.1. Automate the entire refund lifecycle for purchases on the Qing Fang Market, directly correlated with payment gateway APIs for retail transactions.
 1.2. Automates refund authorization, validation, payout triggering, notification, and reconciliation with accounting.
 1.3. Ensures compliance, reduces manual workload, minimizes errors, and speeds up financial operations.
 1.4. Automating refund handling unifies refund records, updates ledgers, reduces customer wait times, and streamlines dispute handling.

Trigger Conditions

 2.1. Automated refund request initiated via customer portal or CSR console.
 2.2. Automated detection of returned merchandise via stock update events.
 2.3. Payment gateway returns webhook indicating payment failure or chargeback.
 2.4. Refund eligibility automatably checked against order policies.
 2.5. Automated scheduler processes batch/manual refund requests nightly.

Platform variants

 3.1. Stripe
 • Feature/Setting: Use "Refunds API" – POST /v1/refunds to automate refund initiation per order_id.
 3.2. PayPal
 • Feature/Setting: "Refund Sale" (POST /v1/payments/sale/{sale_id}/refund) automates returning funds to customer.
 3.3. Square
 • Feature/Setting: Automate "RefundPayment" endpoint in Square Payments API for automated refund processing.
 3.4. Adyen
 • Feature/Setting: "/payments/{paymentPspReference}/refunds" automatable for confirmed refund automation.
 3.5. Worldpay
 • Feature/Setting: Automate "REFUND" API call with payment reference data.
 3.6. Razorpay
 • Feature/Setting: "Refunds API" (POST /v1/payments/{payment_id}/refund) automates refund pipeline.
 3.7. Braintree
 • Feature/Setting: "Transaction.refund" automates executing refunds against original transaction IDs.
 3.8. Authorize.Net
 • Feature/Setting: Automate "createTransactionRequest" with transactionType=refundTransaction for simple automation.
 3.9. Klarna
 • Feature/Setting: Automate "POST /ordermanagement/v1/orders/{order_id}/refunds" for refund workflow.
 3.10. Mollie
 • Feature/Setting: Refund API - POST /v2/payments/{id}/refunds to automate payouts.
 3.11. Amazon Pay
 • Feature/Setting: Automate "Refund API" for transaction-based refunding.
 3.12. WePay
 • Feature/Setting: Use /refund endpoint to automate by transaction_id for refunds.
 3.13. Afterpay
 • Feature/Setting: Automate refunds via Payments API – POST refunds linked to original order.
 3.14. GoCardless
 • Feature/Setting: Automator for "refunds" endpoint; automate by payment_id for direct debits.
 3.15. Shopify Payments
 • Feature/Setting: Automate with "Refunds" API – POST /admin/api/2023-07/orders/{order_id}/refunds.json.
 3.16. BlueSnap
 • Feature/Setting: Automate "Create Refund" API call on the transaction reference.
 3.17. Sage Pay (Opayo)
 • Feature/Setting: Automate via Refunds endpoint in REST API for automated operations.
 3.18. CCAvenue
 • Feature/Setting: Automate refund API service using unique transaction identifiers.
 3.19. NetSuite
 • Feature/Setting: SuiteTalk Refund API automates accounting and refund workflows.
 3.20. Xero
 • Feature/Setting: Automate refund entries via "Bank Transaction" API for reconciliation with payment automation.

Benefits

 4.1. Automates finance operations – eliminating delays, reducing manual error.
 4.2. Automated experience improves customer satisfaction through timely refunds.
 4.3. Automated reconciliation enhances accounting accuracy, reduces audit risk.
 4.4. Automates compliance tasks and ensures audit trails for marketplaces.
 4.5. Scaling up automating refunds accommodates marketplace growth seamlessly.