Delivery of radiology reports to patients automatically

Purpose

 1.1. Automate the end-to-end delivery of radiology reports from radiologists to patients after exam completion.
 1.2. Ensure secure, timely, and automated communication minimizing manual intervention.
 1.3. Automate compliance with healthcare data regulations (HIPAA, GDPR) while tracking delivery status.
 1.4. Automate notifications through patient-preferred channels—email, SMS, portals, EHR apps.
 1.5. Automate the patient experience loop: notification, secure access, read receipts, and follow-up scheduling.

Trigger Conditions

 2.1. Radiology report status changes to 'complete' in EHR/RIS/PACS.
 2.2. Automatedly scheduled delivery time window occurs (e.g., daily batch or real-time).
 2.3. Physician approval of report is automatedly logged.
 2.4. Patient communication consent is configured and active.
 2.5. Patient contact information passes validation (automated integrity check).

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automated SMS Alerts; use the Send Message API; configure webhook on report completion event; sample payload: patient phone, report ID, secure link.
 3.2. SendGrid
  • Feature/Setting: Automated Email Delivery; use Send Mail API; connect via trigger; include patient identifier and secure access link in body.
 3.3. DocuSign
  • Feature/Setting: Document Delivery; use the eSignature REST API to securely send report PDFs for acknowledgment.
 3.4. Slack
  • Feature/Setting: Direct Patient Messaging (via Slack Connect); use Chat PostMessage API for notifications.
 3.5. Microsoft Teams
  • Feature/Setting: Automated Teams Notifications; use Teams Bot Framework API; trigger message to patient Teams account.
 3.6. Salesforce Health Cloud
  • Feature/Setting: Automated Case Update & Patient Email; update patient case object and trigger workflow email from Salesforce Process Builder.
 3.7. Cerner Millennium API
  • Feature/Setting: FHIR Integration; automatedly POST documentreference resource for patient download.
 3.8. Epic Systems API
  • Feature/Setting: Interconnect API for report publishing, Patient Access API for secure fetch and automated push notifications.
 3.9. Google Cloud Healthcare API
  • Feature/Setting: HL7/FHIR Data Exchange for automated document transfer; configure notification Pub/Sub trigger on report entry.
 3.10. Amazon SNS (Simple Notification Service)
  • Feature/Setting: Automated multi-channel alerts (SMS, email); configure notification topic with patient endpoints.
 3.11. DocuWare
  • Feature/Setting: Automated Document Workflow; set auto-export on document completion to email/FHIR endpoint.
 3.12. Zendesk
  • Feature/Setting: Support Ticket-based Delivery; automate sending report link via ticket comment to patient user profile.
 3.13. Zapier
  • Feature/Setting: Automated workflow building; trigger from new file/report and action send via supported channel.
 3.14. HubSpot
  • Feature/Setting: Marketing Email Automation; configure workflow for patient email delivery on status change trigger.
 3.15. Mailgun
  • Feature/Setting: Transactional Email API; automate sending personalized report notifications to patients.
 3.16. Intercom
  • Feature/Setting: Automated in-app or email messaging; use Conversation API triggered by report ready event.
 3.17. Freshdesk
  • Feature/Setting: Automated report ticket; trigger scenario automation to attach and notify report delivery.
 3.18. ServiceNow
  • Feature/Setting: Automated notification workflow; orchestrate with Flow Designer for secure external outreach.
 3.19. WhatsApp Business API
  • Feature/Setting: Automated patient messaging; send secure message and link using Send Message endpoint.
 3.20. Dropbox Business API
  • Feature/Setting: Automated file sharing workflow; create shared link on report upload and notify patient via secure email.
 3.21. Google Drive API
  • Feature/Setting: Automated share permission; auto-create and send secure file link to patient Google account.
 3.22. OneDrive API
  • Feature/Setting: Automate assign file access to patient Microsoft account and send notification.

Benefits

 4.1. Automates patient engagement, driving timely health management.
 4.2. Reduces administrative workload via automation flows.
 4.3. Ensures regulatory compliance by automating privacy and consent logic.
 4.4. Improves patient satisfaction with immediate, automated access.
 4.5. Tracks delivery and read receipts automatedly for audit and care loop closure.
 4.6. Automates error reduction over manual information transfer.
 4.7. Enables scalable, repeatable, automatable communications infrastructure.