Service satisfaction survey dispatch

Purpose

 1.1. Automate the dispatch of service satisfaction surveys post-completion of vehicle servicing for RAM Trucks to measure customer satisfaction, streamline feedback gathering, and improve after-sales support.
 1.2. Automate follow-ups, increase survey response rates, and enable automated analytics by integrating survey triggers with dealer management systems and communication platforms.
 1.3. Ensure every service customer receives an individualized survey through multichannel automation, capturing actionable insights for continuous process improvement at the dealership and corporate level.

Trigger Conditions

 2.1. Trigger automation when a service appointment is marked "complete" in the DMS.
 2.2. Automate sending on invoice payment or vehicle pick-up logging.
 2.3. Automate retries for non-responsive recipients after a defined waiting period.
 2.4. Automate segment-based dispatch (e.g., new vs. returning customers).

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate survey link SMS upon job status update using Twilio Programmable SMS API.

 3.2. SendGrid
  • Feature/Setting: Automate email survey send using SendGrid’s Mail Send API with merge tags for personalized emails.

 3.3. HubSpot
  • Feature/Setting: Use HubSpot Workflows to automate email dispatch based on Service ticket completion.

 3.4. Salesforce
  • Feature/Setting: Automate survey send with Salesforce Flow Builder and Experience Cloud Surveys.

 3.5. Google Sheets
  • Feature/Setting: Automate entry log for all survey dispatch events via Google Sheets API.

 3.6. SurveyMonkey
  • Feature/Setting: Automate custom survey delivery through SurveyMonkey Webhooks for event-based sends.

 3.7. Microsoft Power Automate
  • Feature/Setting: Automate survey dispatch via Outlook or Teams automation workflow.

 3.8. Mailchimp
  • Feature/Setting: Automate service campaign emails using Mailchimp’s Campaign API.

 3.9. Zendesk
  • Feature/Setting: Automate ticket-based survey triggers using Zendesk Triggers and HTTP Targets.

 3.10. Freshdesk
  • Feature/Setting: Automate survey link delivery on ticket closure using Freshdesk Automations.

 3.11. Typeform
  • Feature/Setting: Automate new Typeform survey send via API or Webhooks upon status change in DMS.

 3.12. ActiveCampaign
  • Feature/Setting: Automate survey sequence emails in automations via API/triggered campaigns.

 3.13. Pipedrive
  • Feature/Setting: Automate action on deal stage change using Pipedrive Webhooks with survey send.

 3.14. Slack
  • Feature/Setting: Automate internal alerts for survey responses using Slack Incoming Webhooks.

 3.15. Google Forms
  • Feature/Setting: Automate form links dispatch via Google Apps Script for email/SMS delivery.

 3.16. Zoho CRM
  • Feature/Setting: Automate email or SMS survey sending using Zoho workflow rules and Webhooks.

 3.17. WhatsApp Business API
  • Feature/Setting: Automate automated message containing survey link on service completion trigger.

 3.18. Intercom
  • Feature/Setting: Automate post-service message with embedded survey via Intercom’s message triggers.

 3.19. SAP Customer Experience
  • Feature/Setting: Automate survey logic through SAP CX Workflow automation for after-sales events.

 3.20. Klaviyo
  • Feature/Setting: Automate personalized survey emails using Klaviyo flows triggered by DMS events.

Benefits

 4.1. Dramatically automate data collection from service customers for actionable improvement.
 4.2. Automatedly increase response rate and feedback quality via immediate, multi-channel reach.
 4.3. Automate data centralization and trigger automated reporting analytics for management.
 4.4. Reduce staff workload and eliminate errors by automating entire post-service satisfaction follow-up.
 4.5. Enable corporate-level benchmarking by collecting standardized feedback automatically across all locations.