Self-service kiosk integration for ticketing and boarding passes

Purpose

1.1. Enable automated self-service kiosk integration for regional airport ticketing and boarding pass issuance.
1.2. Automate passenger check-in, ticket issuing, and boarding pass printing.
1.3. Facilitate seamless communication between kiosks, airline systems, and messaging/platform APIs.
1.4. Support real-time passenger updates, automate data syncing, and minimize manual touchpoints.
1.5. Automate data capture/feedback collection from kiosks for analytics and operational improvements.
1.6. Streamline compliance and security validation checks through integrated automated flows.

Trigger Conditions

2.1. Passenger initiates check-in at kiosk.
2.2. Reservation or ticket confirmation detected in database.
2.3. Scheduled flight status update pushes new data to kiosks.
2.4. API call/request from central airline DCS (Departure Control System).
2.5. Kiosk receives hardware input (passport/boarding scan, NFC tap).
2.6. Time-based trigger for closing check-in or alerting operational teams.
2.7. Automated security flag if mismatched credentials or security concern arises.

Platform Variants

3.1. Amadeus Altea Suite
• API: /api/airline/checkin/boardingpass; Automate seat allocation, issue boarding pass.
3.2. SITA AirportConnect
• Feature: Self Bag-Drop Integration; Automate baggage tag printing and messaging.
3.3. SabreSonic Check-in
• API: /v1/checkIn; Automates passenger record retrieval and check-in completion.
3.4. Oracle Hospitality OPERA
• API: Kiosk Integration; Automates guest verification and ticketing link.
3.5. Rockwell Collins ARINC vMUSE
• Feature: Passenger Processing Interface; Automate communication between kiosks and DCS.
3.6. NCR Travel SelfServ Kiosk
• Feature: API integration for ticket validation; Automate data sync with backend airlines.
3.7. Thales Gemalto Passport Reader API
• API: /passport/read; Automate ID validation for check-in automation.
3.8. Microsoft Power Automate
• Connector: HTTP Request Trigger; Automate data flow from kiosk to CRM/OPS systems.
3.9. AWS Lambda
• Function: Event-driven handler; Automates kiosk-to-cloud notification processing.
3.10. Azure Logic Apps
• Connector: HTTP/REST API; Automate trigger on check-in completion.
3.11. Google Cloud Functions
• API: Trigger on data write; Automate passenger event handling for analytics.
3.12. Zendesk
• Feature: Automated Ticket Creation; Automate helpdesk ticket on kiosk issues.
3.13. Twilio SMS
• API: /Messages; Automatically send boarding pass or update to passengers' phones.
3.14. SendGrid
• API: /v3/mail/send; Automate sending boarding passes via email.
3.15. Slack
• API: /chat.postMessage; Automate staff notifications from kiosks.
3.16. PagerDuty
• API: /incidents; Automate alert for kiosk faults.
3.17. AirLabs API
• Endpoint: /flight-timetable; Automate real-time flight board updates.
3.18. Google Drive
• Feature: Automated Document Upload; Store scanned documents from kiosks.
3.19. MongoDB Atlas
• API: Data-Ingest; Automate transactional storage of check-in events.
3.20. Salesforce
• API: /services/data/vXX.0/sobjects/Lead; Automate loyalty/user data capture.
3.21. Zapier
• Trigger: Webhook Catch; Automate multi-step integration for kiosk workflows.
3.22. IBM Cloud Functions
• Action: HTTP trigger endpoint; Automates ticket to backend systems.

Benefits

4.1. Automates manual check-in and document processing, reducing queues.
4.2. Automates passenger journey stages for a seamless travel experience.
4.3. Automated data exchange improves operational accuracy and efficiency.
4.4. Automates real-time communication to passengers and ground staff.
4.5. Reduces error via automation and supports compliance audits digitally.
4.6. Automates alerts and escalations for service issues, minimizing downtime.
4.7. Enables automatable analytics, feedback, and continuous improvement.
4.8. Fully automates multi-platform ticketing for regional airports’ unique workflows.