Incident report collection and analysis

Purpose

1.1. Automate the collection, aggregation, and analysis of incident reports submitted by staff at a Salvadoran restaurant, covering service interruptions, safety issues, customer complaints, and equipment failures.
1.2. Automates data extraction, trend identification, and notifies operations managers for rapid resolution and compliance tracking.
1.3. Enables real-time operational visibility for managers, automated escalation for urgent incidents, and trend analytics for continuous staff training and process improvement.

Trigger Conditions

2.1. Incident form submission by staff via mobile/desktop.
2.2. SMS or WhatsApp incident messages sent by staff numbers.
2.3. Triggered email from specified staff inbox.
2.4. Scheduled checks for unresolved incident tickets.
2.5. POS system error codes or alert generation.
2.6. IoT device or sensor alert (e.g., refrigeration unit failure).
2.7. Voice command received on staff room device.

Platform Variants

3.1. Microsoft Forms
• Feature/Setting: Release an Incident Report Form, configure automated form response collection using the “When a new response is submitted” trigger.
3.2. Google Forms
• Feature/Setting: Form submission; configure automated trigger using “On Form Submit” event to Google Sheets and Google Apps Script.
3.3. Typeform
• Feature/Setting: Configure webhook for every form submission to automate routing to analysis endpoints.
3.4. Jotform
• Feature/Setting: Automated email notification and database POST upon form submission via built-in integrations.
3.5. Twilio SMS
• Feature/Setting: Incoming SMS webhook; connects incident keywords to automate parsing and logging via Twilio Studio Flow.
3.6. WhatsApp Business API
• Feature/Setting: Receive and parse incoming incident reports via WhatsApp; webhook triggers for analysis automating further actions.
3.7. Zendesk
• Feature/Setting: Automate ticket creation using “Create Ticket” API on incident submission; categorize using business rules.
3.8. Slack
• Feature/Setting: Slack “Slash Command” for reporting; automates incident collection in channels and triggers alert to operations.
3.9. Microsoft Teams
• Feature/Setting: Use “Actionable Message” connector; incident card automates push to Teams channel and logs.
3.10. ServiceNow
• Feature/Setting: Incident Management API; automate incident intake from integrated sources and auto-classification.
3.11. Trello
• Feature/Setting: Automate card creation on incident board using API; trigger on form/email/alert intake.
3.12. Google Sheets
• Feature/Setting: Automate entry of incident data using Google Apps Script on new rows; trigger analysis scripts.
3.13. Power BI
• Feature/Setting: Automated dataset refresh from incident log; trigger dashboards and trend analysis.
3.14. Looker Studio
• Feature/Setting: Connect Google Sheets incidents data to automate visual analysis and real-time reporting.
3.15. Monday.com
• Feature/Setting: Automate board item creation from forms/emails/alerts; automate status change-based notifications.
3.16. Zapier
• Feature/Setting: Multi-step automation; connect incident event to multiple endpoints (email, SMS, dashboard).
3.17. Airtable
• Feature/Setting: Base form for incidents with automated record creation, triggers email/SMS/analysis workflows.
3.18. HubSpot Service Hub
• Feature/Setting: Ticket pipeline automation for each incident; trigger automated escalation and notification.
3.19. Asana
• Feature/Setting: Automated task creation and assignment; status-based automated reminders for unresolved incidents.
3.20. PagerDuty
• Feature/Setting: Alerts automatically trigger incident creation and response workflow for operational emergencies.
3.21. Freshservice
• Feature/Setting: Automated ticket creation from form submissions and incident categorization using workflow automator.
3.22. Salesforce Service Cloud
• Feature/Setting: Automate case creation and escalation workflow upon incident report intake.
3.23. Google Cloud Functions
• Feature/Setting: Custom serverless automation for processing, analyzing, and routing incidents.
3.24. Amazon SNS
• Feature/Setting: Automated incident alerting push notifications and topic-based subscription for critical updates.

Benefits

4.1. Automatedly streamlines incident reporting and analysis, reducing manual entry error.
4.2. Enables real-time response and automates escalation, minimizing downtime.
4.3. Automates compliance tracking and incident documentation authority.
4.4. Reduces operational risk by automating root cause analysis for recurring issues.
4.5. Automates notification flows, improving communication and staff accountability.
4.6. Automation-driven insights support data-informed staff retraining and operational changes.