Auto-rescheduling for cancellations or unavailable slots

Purpose

1. Automate the process of rescheduling bookings automatically for sauna sessions when there are cancellations or unavailable time slots in wellness facilities, reducing manual intervention, automating communication to clients, updating booking records, sending notifications, and optimizing occupancy rates for recreational sauna businesses.

2. Automating removes human errors, ensures client satisfaction, and sustains optimal slot utilization in the sauna service workflow for increased operational efficiency.

Trigger Conditions

1. Automatedly triggered upon a booking cancellation or time slot unavailability.

2. Automation initiates if a client requests rescheduling via online portal, email, SMS, or app.

3. System triggers when staff or APIs mark a slot as unavailable due to maintenance or double-booking.

Platform Variants

1. Google Calendar API

• Feature/Setting: Use the Calendar Events Watch endpoint to automate detection of cancellations and send POST to auto-reschedule function.
  

2. Microsoft Graph Calendar API

• Feature/Setting: Automation via /calendarView webhook for event cancellation, then PATCH to reschedule booking.
  

3. Twilio SMS

• Feature/Setting: Configure webhook automation to send automated SMS to clients for new slot confirmations.
  

4. SendGrid

• Feature/Setting: Use automated trigger to send reschedule confirmation emails via Dynamic Templates.
  

5. Zapier

• Feature/Setting: Automate workflow between booking platform, CRM, and notification channels using “Catch Hook” and “Filter” steps.
  

6. Calendly API

• Feature/Setting: Use event cancellation webhook to automate reschedule workflow using PATCH /scheduled_events.
  

7. HubSpot CRM

• Feature/Setting: Automate task creation and email to customers using Workflow Automation for rescheduling follow-up.
  

8. Salesforce

• Feature/Setting: Flow Builder to automate booking status update and message client when slot is unavailable.
  

9. Acuity Scheduling API

• Feature/Setting: Listen to appointment.cancelled webhook, automate available slot search and reschedule appointment automatically.
  

10. Microsoft Power Automate

• Feature/Setting: Use trigger “When an event is deleted” in Outlook, automate notification and calendar update.
  

11. Outlook REST API

• Feature/Setting: Use /events/{id} DELETE trigger, then POST new event for automatable rescheduling.
  

12. Slack API

• Feature/Setting: Automated bot sends client a message and new options when cancellation detected.
  

13. Google Chat API

• Feature/Setting: Automate room notification about slot change with Chat Bots and incoming webhooks.
  

14. Notion API

• Feature/Setting: Update booking databases and automate sending reminder if slot became free.
  

15. Trello API

• Feature/Setting: Automate moving “Canceled” cards to “To Reschedule” and notifying assigned staff.
  

16. Freshdesk

• Feature/Setting: Automate ticket creation and auto-reply when a booking slot is canceled.
  

17. Mailgun

• Feature/Setting: Automated personalized reschedule email via API on slot change.
  

18. Pipedrive

• Feature/Setting: Pipeline automates moving deals to reschedule stage and triggers client email.
  

19. ActiveCampaign

• Feature/Setting: Automation triggers reschedule email sequence when slot is lost.
  

20. Stripe

• Feature/Setting: On booking refund, automate voucher creation and send coupon code for next available slot.
  

Benefits

1. Automates customer notification and reduces staff workload.

2. Ensures sauna occupancy rates stay optimized through automated rescheduling.

3. Seamlessly automates the client journey, enhancing satisfaction and retention.

4. Minimizes missed opportunities and revenue loss via automated processes.

5. Scalable automation allows facilities to handle high booking volumes easily.