Customer Engagement & ExperiencePurpose
1.2. Automation notifies customers of estimated wait times, table availability, or changes, eliminating manual notification efforts and improving flow efficiency.
1.3. Supports communication via SMS, email, social messaging, voice call, and push notifications for a seamless, automatable journey tailored to guests’ preferences.
Trigger Conditions
2.2. Table status updated in POS or reservation management system.
2.3. Waitlist position changes due to cancellations, new entries, or expedited seatings.
2.4. Customer nears top of waitlist, automator begins notification process.
2.5. Periodic automated reminders if customer does not respond to notifications.
2.6. No-show status triggers alternate queue or release automation.
Platform Variants
• Feature/Setting: SMS Notifications API, automate messages upon waitlist events (e.g., "Your table is ready"); configure via Programmable Messaging REST API; example payload: `{"to":"+123456789","body":"Table ready"}`
3.2. SendGrid
• Feature/Setting: Email API, automates waitlist and table update emails; configure dynamic templates; integration with event trigger function.
3.3. Slack
• Feature/Setting: Incoming Webhooks, automate alert to staff about waitlist status; webhook URL used for posting custom messages on status changes.
3.4. WhatsApp Business API
• Feature/Setting: Send automated waitlist notifications through WhatsApp automator messages; initiate messages via template approval.
3.5. Facebook Messenger Platform
• Feature/Setting: Send API, automate customer updates on waitlist via chatbots/integrations.
3.6. Microsoft Teams
• Feature/Setting: Webhook connector, automatically notifies staff about critical waitlist changes or customer responses in channels.
3.7. Google Calendar
• Feature/Setting: Events API, automates calendar invites for reservations; configure webhook to push real-time updates.
3.8. Zendesk
• Feature/Setting: Ticket Automations, automates ticket creation or customer escalations when issues on waitlist occur.
3.9. AirTable
• Feature/Setting: Automations, setup action triggers on field updates for waitlist entry status, sending outbound notifications.
3.10. Salesforce Service Cloud
• Feature/Setting: Process Builder, automates status updates and notifications to customers based on waitlist transitions.
3.11. Shopify POS
• Feature/Setting: Webhooks for Order/Reservation events, automate notifications to waiting customers on table readiness.
3.12. HubSpot
• Feature/Setting: Workflow Automations, trigger email/SMS update sequences based on waitlist status fields.
3.13. Zoom
• Feature/Setting: Meeting API, automate scheduling/reservation confirmations for virtual table launches or waitlist-oriented customer events.
3.14. Google Sheets
• Feature/Setting: App Script/triggers, automate notification dispatch when waitlist sheet updated.
3.15. Mailgun
• Feature/Setting: Messages API, automates transactional emails for reservation status and wait times.
3.16. Telegram
• Feature/Setting: Bot API, setup automated bot messages to customers about queue position.
3.17. Discord
• Feature/Setting: Webhooks, automate server announcement for waitlist milestones, notify staff and customers.
3.18. Intercom
• Feature/Setting: Inbox Automations, auto-message customers as their queue position changes.
3.19. Line Messaging API
• Feature/Setting: Sending messages, automate text alerts for waitlist updates.
3.20. Apple Push Notification Service (APNs)
• Feature/Setting: Push Notification, automate mobile in-app alerts for waitlist status.
3.21. Google Firebase Cloud Messaging (FCM)
• Feature/Setting: Notification API, fully automated customer device pop-up when ready for seating.
3.22. Freshdesk
• Feature/Setting: Automations, send automated email/SMS on changes in waitlist or support tickets.
3.23. Zapier
• Feature/Setting: Multi-step Zaps, connect different services for fully automatable waitlist notification chains.
3.24. ActiveCampaign
• Feature/Setting: Automations, conditional triggers for reminder and alert campaigns as waitlist status changes.
Benefits
4.2. Automated alerts keep customers informed, reducing walkouts and boosting satisfaction.
4.3. Multi-channel automation ensures notifications are reliably delivered via preferred platforms.
4.4. Customizable, automatable workflows adapt to changing restaurant workloads, ensuring scalable, predictable customer experience.
4.5. Data from automation feeds insights into queue management, enabling continual experience optimization and resource allocation.