Vendor & Supply Chain AutomationPurpose
1.2. Aggregate supplier KPIs, evaluate against SLAs, and send instant notifications for deviations, delays, or non-conformities.
1.3. Ensure traceability of supplier interactions, foster continuous improvement, and maintain contract compliance for mission-critical components.
Trigger Conditions
2.2. Quality checks fail or non-conformance report is logged in ERP or QMS.
2.3. KPI (e.g., on-time delivery, defect rate) falls below defined threshold.
2.4. Negative audit outcome, failed compliance checks, or risk flag in SRM.
2.5. Unacknowledged POs beyond agreed time window.
Platform Variants
3.1. SAP S/4HANA
• Module: Supplier Evaluation
• Configure event-based workflow to observe 'Scorecard Below Threshold' events.
3.2. Oracle Cloud SCM
• Feature: Supplier Qualification Management
• Setup alerts via REST API on status changes or violation flags.
3.3. Microsoft Power Automate
• Trigger: Change Detection in SharePoint/QM records
• Configure ‘When an item is modified’ for supplier-related lists.
3.4. ServiceNow
• Table: Vendor Risk Issues
• Configure Notification and Flow Designer for record changes with matching criteria.
3.5. Salesforce
• Object: Supplier Scorecard (Custom)
• Configure Process Builder for KPI thresholds triggering outbound messaging.
3.6. Twilio
• Function: Messaging API
• Configure SMS alerts to stakeholders upon error triggers from supply chain systems.
3.7. Slack
• Integration: Incoming Webhook
• Post automatic messages to a #vendor-alerts channel when an issue is detected.
3.8. SendGrid
• API: Email Notification
• Trigger templated emails with supplier non-compliance details to the quality team.
3.9. Jira
• Automation: Issue Creation
• Create supplier incident issues based on incoming webhook events from monitoring tools.
3.10. Zendesk
• Trigger: New Ticket via API
• Open support or investigation tickets on supplier SLA breach.
3.11. HubSpot
• Feature: Workflow Automation
• Send alert emails and update supplier records based on KPI inputs.
3.12. Monday.com
• Automation: Status Change
• Notify project managers when procurement items are delayed.
3.13. Trello
• Power-Up: Card Creation
• Add cards for supplier issues when delivery/quality data syncs in.
3.14. Google Workspace
• Script: Apps Script Triggers
• Email alerts or document creation upon updates to Google Sheets tracking KPIs.
3.15. AWS SNS
• Topic: Notification Delivery
• Publish messages to multiple channels (SMS, email, Lambda) on supplier polarity change.
3.16. Azure Logic Apps
• Trigger: HTTP Webhook/Event Grid
• Connect ERP or SRM updates to Logic App workflows for notifications.
3.17. PagerDuty
• Service: Event Orchestration
• Create incidents for urgent supplier risks from automated monitoring.
3.18. Microsoft Teams
• Connector: Webhook
• Post adaptive alerts in vendor management channels.
3.19. Asana
• Trigger: API Task Creation
• Assign tasks for supplier follow-up with linked root cause analysis.
3.20. Zoho Creator
• Workflow: Deluge Script
• Automate workflow for supplier performance review and alerting.
3.21. IBM Maximo
• Feature: Automation Scripting
• Notify maintenance/procurement leads on supplier underperformance.
3.22. Coupa
• Alert: Supplier Risk API
• Trigger push notifications for flagged performance metrics.
Benefits
4.2. Automated escalation expedites corrective action and documentation.
4.3. Compliance assurance, reducing audit risk and contractual penalties.
4.4. Streamlined communication, eliminating manual tracking and reducing admin burden.
4.5. Data-driven supplier development and relationship management.