Vessel and Berth OperationsPurpose
1.2. Enables prompt notification, automated request handling, and automates the confirmation process for schedule changes across multiple shipping partners.
1.3. Automates both inbound (agents to port) and outbound (port to agents) updates, supporting high-volume, round-the-clock operations.
1.4. Ensures documentation and traceability by automating audit trails of communication and action taken.
Trigger Conditions
2.2. Berth allocation reschedule event triggered.
2.3. Manual scheduling adjustment by port planner.
2.4. New vessel arrival notification received from port systems or external APIs.
2.5. Automated detection of conflicts or overlaps in planned vessel arrivals.
Platform Variants
• Feature: Automate SMS alerts to shipping agents when reschedules are confirmed; sample config: use '/Messages' API endpoint with dynamic message templates.
3.2. SendGrid Email
• Feature: Automate transactional email notifications with schedule changes; configure 'mail/send' API with personalized subject and body.
3.3. Slack
• Feature: Automate direct message or channel alerts to shipping company reps; use 'chat.postMessage' API with agent webhook integrations.
3.4. Microsoft Teams
• Feature: Automate scheduling notifications to Teams channels; setup via 'Create chatMessage' Graph API in specific port ops teams.
3.5. WhatsApp Business API
• Feature: Automate outbound WhatsApp messages to agents; configure 'messages' endpoint with pre-approved templates.
3.6. Telegram Bot API
• Feature: Automate scheduling bot updates to agent groups; setup via 'sendMessage' endpoint.
3.7. PagerDuty
• Feature: Automate urgent alerts for critical scheduling changes; trigger via 'Create Incident' API when vessel changes are high priority.
3.8. ServiceNow
• Feature: Automate scheduling event tickets for internal tracking; use 'Table API' to post change events.
3.9. SAP ERP
• Feature: Automate output messages through SAP Event Mesh; configure outbound event for schedule changes.
3.10. Oracle Fusion
• Feature: Automate vessel arrival/departure communication via REST API workflow triggers.
3.11. Salesforce
• Feature: Automate agent contact through workflow email alerts; configure Process Builder for schedule change criteria.
3.12. HubSpot
• Feature: Automate communication sequences through Workflow Automation; setup triggers for schedule change custom properties.
3.13. Zendesk
• Feature: Automate ticket creation on agent contact changes; integrate via 'Create Ticket' API event on schedule update.
3.14. Genesys Cloud
• Feature: Automate outbound IVR or SMS using 'Conversations API'; configure flow for automated agent notification.
3.15. Mailgun
• Feature: Automate scheduling update emails; use 'messages.send' endpoint with vessel schedule data.
3.16. Freshdesk
• Feature: Automate contact or ticket update on scheduling; use 'Create Ticket' webhook with schedule payload.
3.17. Zoho CRM
• Feature: Automate scheduling communication through Workflow Rules; set criteria for 'port operation' custom fields.
3.18. Google Chat
• Feature: Automate incoming scheduling notifications to chat spaces; configure via Webhook bot with JSON payload.
3.19. Outlook Microsoft 365
• Feature: Automate calendar invites and reschedule notices; use Graph API for calendar events and email send.
3.20. YAMS (Yet Another Mail Service)
• Feature: Automate high-volume transactional scheduling notification; configure SMTP API with dynamic agent lists.
Benefits
4.2. Ensures automating rapid, consistent, and auditable communication.
4.3. Minimizes operational delays through automated, proactive updates.
4.4. Increases agent satisfaction with automatable, multi-channel notifications.
4.5. Reduces human error through automated message templates and workflows.
4.6. Enables 24/7, automatedly consistent communications at scale.
4.7. Supports compliance by automating traceable communication logs.