Visitor Experience AutomationPurpose
1.2. Purpose is to automate providing accessible options to visitors requiring special needs, assisting with booking support services (wheelchairs, guides, sign-language interpreters), and sending confirmation/status updates.
1.3. Automates intake, routing, notification delivery, staff alerts, and feedback collection for seamless visitor experience.
Trigger Conditions
2.2. Visitor reply via email/SMS with request for assistance.
2.3. Voice input automation via IVR system.
2.4. Museum mobile app “Request Accessibility Support” action.
2.5. Scheduled ticket with accessibility-enabled flag triggers automation.
2.6. Staff input into backend system marks accessible support required.
Platform Variants
- Feature/Setting: Automate outbound/inbound SMS; configure Programmable Messaging API; sample: Send assistance confirmation automatedly to visitor’s phone.
3.2. SendGrid
- Feature/Setting: Automate transactional emails; configure Dynamic Templates API for accessibility booking confirmations.
3.3. Microsoft Teams
- Feature/Setting: Automating notifications to staff via Webhook connector for instant alert when assistance is booked.
3.4. Slack
- Feature/Setting: Automate channel notifications; use Incoming Webhooks to automate posting of booking details to #accessibility-assists.
3.5. Google Forms
- Feature/Setting: Automate Google Forms submission with Apps Script for support intake and sync with calendar or email automator.
3.6. Calendly
- Feature/Setting: Automate assistance staff booking; use Integration & Webhook API to trigger calendar events and notifications.
3.7. Zapier
- Feature/Setting: Automate cross-app workflows; configure Trigger-Action paths for intake-to-notification automation.
3.8. Salesforce Service Cloud
- Feature/Setting: Automate case creation via Web-to-Case API; route to accessibility staff automatedly on submission.
3.9. HubSpot
- Feature/Setting: Use Workflow Automation for automating email updates and logging requests in CRM.
3.10. ServiceNow
- Feature/Setting: Automate ticket creation and assignment using Flow Designer automation module.
3.11. Zendesk
- Feature/Setting: Automate tickets for accessibility requests; use Triggers to send notifications and assign to agents.
3.12. Mailgun
- Feature/Setting: Automate email notifications; configure Send API for custom automated alerts and confirmations.
3.13. WhatsApp Business API
- Feature/Setting: Automate chat-based accessibility support booking and status updates via WhatsApp automation endpoint.
3.14. Google Calendar
- Feature/Setting: Automate staff scheduling; configure Events API for adding/accessing assistance bookings.
3.15. Outlook 365
- Feature/Setting: Automate meeting invitations; use Graph API for calendar/booking automation and staff reminders.
3.16. Intercom
- Feature/Setting: Automate real-time chat support; configure Inbox automation for instant visitor support.
3.17. Typeform
- Feature/Setting: Automate request collection; use Typeform Responses API for triggering downstream automation.
3.18. Freshdesk
- Feature/Setting: Automate ticket workflow for accessibility support; configure Scenario Automations for staff alerts.
3.19. Aircall
- Feature/Setting: Integrate voice hotline; automate call assignment for urgent accessibility support using Aircall API.
3.20. Power Automate
- Feature/Setting: Design flows for automating cross-platform accessibility notifications and booking synchronizations.
3.21. Trello
- Feature/Setting: Automate accessibility tasks; use Butler automation to generate and move cards for support follow-ups.
3.22. Monday.com
- Feature/Setting: Automate request tracking; use Integrations & Automations to notify and assign support tickets.
Benefits
4.2. Automator increases reliability and speed of support confirmation and booking notifications.
4.3. Automatable integrations ensure all requests are visible to relevant staff.
4.4. Automated notification improves visitor satisfaction and staff readiness.
4.5. Automation ensures compliance with accessibility standards and reduces human oversight.