Scheduled visitor reminder emails and SMS

Purpose

1. Automate scheduled reminder emails and SMS to museum visitors, ensuring improved attendance, experience, and engagement before their visit.

2. Automated reminders reduce no-shows, provide timely visit information, and improve the efficiency of front desk operations.

3. Automate sending reminders with practical details (time, date, ticket info, parking, exhibit highlights) to enhance visitor satisfaction and retention.

4. Enable seamless automation of multi-channel communication for archaeological exhibit attendees based on booking schedules.

Trigger Conditions

1. Automation triggers upon inclusion of visitor email/phone with a confirmed booking in the exhibit’s ticketing system.

2. Automator schedules run for reminders at set intervals prior to visit (e.g., 24 hours, 3 days prior).

3. Option to trigger again if visitors have not opened previous reminders (for better automating attendance).

Platform Variants

1. Twilio (Programmable SMS/Notify)

- Feature/Setting: Automate SMS reminders using Programmable SMS API; set up scheduled message workflows.

2. SendGrid (Transactional Email API)

- Feature/Setting: Automate personalized scheduled emails; configure dynamic templates and scheduled batch sends.

3. Mailgun (Messages API)

- Feature/Setting: Automate sending scheduled bulk emails to visitor lists; set up time-based triggers.

4. AWS SNS (Simple Notification Service)

- Feature/Setting: Automate SMS/email publishing using SNS Topic triggers tied to event schedules.

5. Microsoft Outlook 365 (Scheduled Send)

- Feature/Setting: Automate sending reminder mails using Graph API with delayed send feature.

6. Gmail API

- Feature/Setting: Automate scheduled reminders with draft/send endpoints, leveraging time-based triggers.

7. Plivo (SMS API)

- Feature/Setting: Automate scheduled SMS via Message API with scheduled queueing.

8. Slack (Scheduled Messages)

- Feature/Setting: Automate reminder messages to staff/visitor channels using chat.scheduleMessage.

9. ActiveCampaign (Automations)

- Feature/Setting: Automate multi-step reminder sequences via automation builder with scheduled sends.

10. Salesforce (Marketing Cloud Journeys)

- Feature/Setting: Automate visitors’ reminder journeys using Journey Builder’s scheduled messaging.

11. HubSpot (Workflows)

- Feature/Setting: Automate scheduled reminder emails with workflow triggers and wait steps.

12. ClickSend (SMS/Email API)

- Feature/Setting: Automate bulk SMS/email to visitors on schedule using message queue.

13. MessageBird (Programmable SMS)

- Feature/Setting: Automate automated SMS reminders using flow builder and scheduled sends.

14. Moosend (Automation Workflows)

- Feature/Setting: Automate scheduled email sequences for booking reminders.

15. Constant Contact (Automation Triggers)

- Feature/Setting: Automate automated reminder mails using event triggers and schedule settings.

16. Zoho Campaigns (Workflow Automation)

- Feature/Setting: Automate and schedule visitor reminder emails based on ticket event data.

17. Mandrill (Mailchimp Transactional API)

- Feature/Setting: Automate personalized transactional reminder emails using triggers.

18. Airship (App Messaging)

- Feature/Setting: Automate push notification reminders for mobile app users; schedule in advance.

19. Viber (Public Account API)

- Feature/Setting: Automate scheduled reminder messages for those opted into Viber outreach.

20. Brevo (ex-Sendinblue) (Email/SMS Automation)

- Feature/Setting: Automate event-based reminder scenarios combining email and SMS via scenarios.

21. Pipedrive (Workflow Automation)

- Feature/Setting: Automate follow-up reminders for visitors attached to deals, using workflow triggers.

Benefits

1. Automation ensures timely, consistent visitor communication, decreasing administrative workload.

2. Automating reminders boosts show-up rates and optimizes exhibit scheduling.

3. Improved visitor satisfaction through reliable, automated contextual information delivery.

4. Automatedly integrates visitor management systems for a streamlined museum operation.

5. The automatable approach enhances staff efficiency, reduces errors, and provides audit trails for all communications.