Surveys and feedback collection post-visit

Purpose

1.1. Collect visitor feedback after gallery visits to understand satisfaction, improve services, and support community engagement.
1.2. Enable direct insights into indigenous art interpretation, accessibility, and event impressions.
1.3. Create ongoing feedback loops for future exhibit planning and educational programs.
1.4. Evaluate staff performance, gallery facilities, and cultural impact using structured survey responses.

Trigger Conditions

2.1. Visitor completes gallery check-out or ticket scan.
2.2. Scheduled batch after daily close for all visitors logged in CRM.
2.3. Completion of digital audio tour on user's mobile app.
2.4. Manual staff-initiated trigger for VIP guests.

Platform Variants

3.1. Typeform
• Feature: Webhook/Responses API — triggers after survey completion; fetch with GET /forms/{form_id}/responses
3.2. Google Forms
• Feature: Google Apps Script/Forms API — onFormSubmit trigger; use forms.responses.list
3.3. SurveyMonkey
• Feature: Webhooks/Respondents API — POST to custom endpoint after completion (v3/webhooks); survey responses with GET /surveys/{id}/responses
3.4. Microsoft Forms
• Feature: Power Automate trigger "When a new response is submitted"
3.5. Qualtrics
• Feature: Survey Response API — event-based POST to surveyCompletion URL
3.6. Airtable
• Feature: Automations “When record created” on feedback table or use API endpoint: GET /v0/{baseId}/{tableName}
3.7. Zoho Survey
• Feature: Webhook/Triggers — POST hook configured for each completed response; use /getsurveyresponse API
3.8. Mailchimp
• Feature: Automation/Journey Builder — trigger via "Contact completes a journey point", survey link in follow-up email
3.9. Twilio SMS
• Feature: Programmable Messaging API — POST /Messages with survey link after visit
3.10. SendGrid
• Feature: Transactional Email API — POST /mail/send to deliver survey invites
3.11. Slack
• Feature: Incoming Webhooks — post survey reminder to #feedback channel
3.12. HubSpot
• Feature: Workflows — “Contact enrolled in list” triggers survey email; use Forms API for direct survey data
3.13. Salesforce
• Feature: Process Builder — after “Contact Visit Completed”, send survey email; use Surveys API
3.14. Intercom
• Feature: Message Automation — auto-send post-visit survey chat or link for visitors
3.15. Zendesk
• Feature: Triggers automation — post-visit ticket closes, send feedback form via Triggers API
3.16. Monday.com
• Feature: Automations — “When item moves to Done, send survey” via integration recipes
3.17. Freshdesk
• Feature: Scenario Automation — on ticket close, auto-invite survey
3.18. Pipedrive
• Feature: Workflow Automation — on activity complete, send email with survey
3.19. ActiveCampaign
• Feature: Automations — “Contact completes visit tag” triggers post-visit survey campaign
3.20. Shopify
• Feature: Flow App — After order fulfilled (for gallery store), triggers feedback email with survey link
3.21. Eventbrite
• Feature: Automated post-event emails with embedded survey link via mail API
3.22. Facebook Messenger
• Feature: Send API — deliver post-visit survey link via chatbot

Benefits

4.1. Standardized automatic post-visit feedback with no staff load.
4.2. Multi-channel reach: email, SMS, social, or app notification.
4.3. Real-time collection and analysis for timely insights.
4.4. Improved visitor engagement, more inclusive gallery experience.
4.5. Informs data-driven decisions for future aboriginal art programming.
4.6. Supports cultural sensitivity by providing private, secure feedback options.