Dynamic capacity management and notifications for sold-out events

Purpose

 1.1. Automate dynamic management of museum event ticket capacity, ensure real-time updates, prevent overbooking, enable waitlist automation, send instant notifications for almost-sold-out or sold-out time slots or exhibitions, and automate capacity reopening.
 1.2. Drive automated visitor experience, reduce manual interventions in ticketing, achieve automated flash sales campaign launches, and automate reporting to administrators.

Trigger Conditions

 2.1. Ticket stock drops to a configurable low threshold.
 2.2. Ticket count reaches zero (sold out).
 2.3. Event organizers update ticket capacity.
 2.4. Waitlist status changes.
 2.5. VIP/reservation releases or cancellation notices are automatedly processed.

Platform Variants

 3.1. Twilio SMS
  - Feature/Setting: Automate sending SMS for low-stock warnings and sold-out status. Configure Event Webhook with Buy/Sell triggers and use Twilio's Programmable SMS API (`/Messages`).
 3.2. SendGrid
  - Feature/Setting: Automate email alerts for capacity changes. Use SendGrid’s Transactional Email API `POST /mail/send`.
 3.3. Slack
  - Feature/Setting: Automate notification to staff #operations via Slack Incoming Webhooks integration with API endpoint `/api/chat.postMessage`.
 3.4. Microsoft Teams
  - Feature/Setting: Trigger automated Teams channel notifications. Use Incoming Webhook with dynamic JSON payload.
 3.5. Zendesk
  - Feature/Setting: Automate ticket creation for support follow-up. Use Zendesk Support API `POST /api/v2/tickets`.
 3.6. Mailchimp
  - Feature/Setting: Automate mass email announcements to segmented mailing lists. Use Mailchimp Campaign API `/3.0/campaigns/{campaign_id}/actions/send`.
 3.7. Google Sheets
  - Feature/Setting: Log every trigger and automate reporting workflows via Google Sheets API `append` action.
 3.8. Salesforce
  - Feature/Setting: Update CRM ticket status automatically using Salesforce REST API `/services/data/vXX.X/sobjects/Event`.
 3.9. HubSpot
  - Feature/Setting: Automate marketing and automate lead touchpoints using HubSpot Tickets API `POST /crm/v3/objects/tickets`.
 3.10. WhatsApp Business API
  - Feature/Setting: Automate WhatsApp push notifications for event updates. Use `/v1/messages` endpoint.
 3.11. Shopify
  - Feature/Setting: If using for event ticketing, automate product (event) inventory sync using Shopify Admin API `/admin/api/2023-01/inventory_levels/adjust.json`.
 3.12. Eventbrite
  - Feature/Setting: Automate ticket pool management using Eventbrite API `/v3/events/{event_id}/ticket_classes/`.
 3.13. Zoho CRM
  - Feature/Setting: Automate visitor record update using Zoho CRM API `POST /crm/v2/Events`.
 3.14. Microsoft Power Automate
  - Feature/Setting: Automate orchestration between ticketing and notification systems using pre-built flows.
 3.15. Google Calendar
  - Feature/Setting: Automate event block/unblock on schedules using Google Calendar API `events.patch`.
 3.16. PagerDuty
  - Feature/Setting: Trigger urgent escalation on oversell risk using PagerDuty Events API `CREATE_EVENT`.
 3.17. Airtable
  - Feature/Setting: Automate capacity records with Airtable API `PATCH /v0/{baseId}/{tableIdOrName}`.
 3.18. Intercom
  - Feature/Setting: Automated chat alerts to website visitors when event is nearly sold out. Use Intercom Messages API `/messages`.
 3.19. Freshdesk
  - Feature/Setting: Automate ticket creation for customer queries about event availability. Use Freshdesk API `/api/v2/tickets`.
 3.20. Facebook Messenger
  - Feature/Setting: Automate broadcast updates for events via Messenger Platform’s Send API `/me/messages`.
 3.21. Zapier
  - Feature/Setting: Orchestrate multi-system automation between ticketing, communication, and CRM apps; uses various Zap triggers/actions.
 3.22. Notion
  - Feature/Setting: Automate documentation and team notifications by updating pages or comments via Notion API `/v1/pages`.
 3.23. Monday.com
  - Feature/Setting: Automating visitor management by updating board items with Monday.com API `change_column_values`.

Benefits

 4.1. Fully automates visitor notifications, decreasing manual errors and time.
 4.2. Automates capacity monitoring and prevents overbooking.
 4.3. Automated escalation and workflow ensures quick administrator response.
 4.4. Automates multi-channel communication, improving visitor engagement.
 4.5. Leverages automation for unified data capture and reporting.
 4.6. Reduces support burden with automated ticketing and self-service features.
 4.7. Maximizes ticket sales opportunities via automated waitlist/promotion campaigns.
 4.8. Enhances operational agility by automating repetitive tasks and notifications.