Automated feedback collection post-visit

Purpose

1. Automate visitor feedback collection after museum visits to gather insights, improve visitor satisfaction, and enhance future army exhibit experiences.

2. Enable scalable, automated delivery of feedback surveys via SMS, email, or other messaging platforms.

3. Automates data aggregation for management reports and actionable improvements.

Trigger Conditions

1. Visitor completes ticket redemption or check-out from the army museum.

2. Automated time-based triggers post-visit (e.g., 1 hour after exit).

3. Automated trigger from visitor management or ticketing system event completion.

Platform variants

1. Twilio SMS

 • Feature: Automated SMS survey sending via Programmable Messaging API
 • Sample: Configure message trigger post-ticket status update; send POST to Twilio API with visitor number and survey link.

2. SendGrid

 • Feature: Automated feedback email via SendGrid Marketing Campaigns API
 • Sample: Automate "thank you" and feedback email using dynamic templates with event-driven triggers.

3. Mailchimp

 • Feature: Automated email campaign, post-visit journey builder
 • Sample: Use Mailchimp API to automate audience segmentation and feedback survey dispatch 2 hours post-visit.

4. Google Forms

 • Feature: Automated Google Forms prefilled links
 • Sample: Generate survey link prefilled with visitor metadata and automate bulk email delivery via Apps Script.

5. Typeform

 • Feature: Automated survey collection and webhooks
 • Sample: Configure webhook trigger for feedback capture and automate notifications for each response.

6. SurveyMonkey

 • Feature: Automated survey email via API
 • Sample: Automate personalized feedback survey distribution through integrated SurveyMonkey API calls.

7. HubSpot

 • Feature: Automated workflow triggers for feedback emails
 • Sample: Set up workflow to automate survey after “Visit Completed” stage in CRM.

8. Salesforce Marketing Cloud

 • Feature: Automated Journey Builder for post-visit communication
 • Sample: Use Journey Builder API to automate feedback survey emails after ticket is closed.

9. Zendesk

 • Feature: Automated CSAT triggers
 • Sample: Automate CSAT survey dispatch after support ticket for ticketing issues is solved.

10. Freshdesk

 • Feature: Automated feedback surveys for solved ticket events
 • Sample: Automator triggers survey email when visit-related support ticket is closed.

11. Intercom

 • Feature: Automated in-app or email surveys post-event
 • Sample: Automate survey workflows via Intercom Series linked to "Visit Closed" event.

12. Microsoft Power Automate

 • Feature: Automate multi-channel survey workflows
 • Sample: Configure Power Automate flow to send survey email or Teams message on visit completion trigger.

13. Slack

 • Feature: Automated Slackbot Direct Message post-visit
 • Sample: Automate Slackbot message with survey for staff or volunteers after their shift.

14. Facebook Messenger

 • Feature: Messenger bot automated survey
 • Sample: Configure Messenger bot to automate sending a feedback prompt after a visitor interacts with army exhibit info.

15. WhatsApp Business API

 • Feature: Automated WhatsApp survey send-out
 • Sample: Configure automation to post-visit send feedback question to visitor via WhatsApp API.

16. Aircall

 • Feature: Automated post-call survey via IVR
 • Sample: Automate IVR survey after visitor calls museum for ticket info or support.

17. Eventbrite

 • Feature: Automated feedback request emails
 • Sample: Event completion triggers automated feedback campaign via Eventbrite webhooks.

18. Zoho Survey

 • Feature: Automated scheduled survey emails
 • Sample: Automate scheduled surveys post-visit using Zoho Survey workflow settings.

19. Google Sheets

 • Feature: Automated logging and analysis of feedback forms
 • Sample: Scripted automation to parse incoming form responses into dashboards for management review.

20. Pipedrive

 • Feature: Automated activities and follow-ups
 • Sample: Automate feedback request activity creation upon "Visit Completed" deal status.

Benefits

1. Automatedly collects structured visitor feedback for continuous exhibit improvement.

2. Automates reduction of manual follow-up, saving staff time in army museum operations.

3. Automator ensures scalable feedback request delivery to all visitors across multiple channels.

4. Automating data collation facilitates faster reporting and insight extraction.

5. Boosts visitor satisfaction by automating engagement and showing commitment to service quality.