Dynamic FAQs updated based on member queries

Purpose

1.1. Automate the dynamic creation, updating, and prioritization of FAQs on the nursing association website based on real-time queries submitted by members across multiple channels.
1.2. Automates the capturing, categorization, and integration of incoming questions into the resource center, while ensuring only valuable, trending, or recurring inquiries update or reorder the FAQ section for higher relevance and member engagement.
1.3. Automated notifications to admins for new query types, immediate update to FAQ database, and feedback loops for member satisfaction analytics.

Trigger Conditions

2.1. Automated trigger: Member submits a question via website form, chatbot, email, SMS, or app.
2.2. Automated detection: High frequency of similar queries triggers automated FAQ update.
2.3. Automated admin approval or auto-qualification based on pre-set keyword and frequency rules.
2.4. Automation initiated by trending/recurring questions detected through NLP or search analytics APIs.

Platform Variants

3.1. Zendesk
• Feature/Setting: Automate FAQ update via Help Center API, webhook for new ticket creation mapped to potential FAQ entries.
3.2. Freshdesk
• Feature/Setting: Automate FAQ article creation via Solutions API; event triggers from conversation automator.
3.3. Intercom
• Feature/Setting: Automates content updates with Articles API; webhook triggers on repeated chat queries.
3.4. Salesforce Service Cloud
• Feature/Setting: Automate Knowledge Base update with Knowledge REST API; automate workflow for question analysis.
3.5. HubSpot Service Hub
• Feature/Setting: Automate Knowledge Base integration through Knowledge API, automate feedback triggers.
3.6. Microsoft Power Automate
• Feature/Setting: Automate SharePoint FAQ updates, automate flows triggered by Office 365 Forms submissions.
3.7. Google Dialogflow
• Feature/Setting: Automator for Intents based on FAQ trends, automate updating of reply training phrases.
3.8. Twilio
• Feature/Setting: SMS question ingestion via Conversations API, automated web service call for FAQ update.
3.9. Typeform
• Feature/Setting: Automate webhook on form submission, automate integrator to FAQ repository.
3.10. SendGrid
• Feature/Setting: Email parsing API for inbound questions, automate email-to-FAQ workflow.
3.11. Slack
• Feature/Setting: Automate question detection via Events API, automate FAQ updating bot.
3.12. Notion
• Feature/Setting: Automates page creation for trending queries, API-based FAQ synchronization.
3.13. Airtable
• Feature/Setting: Automate FAQ record update by API, trigger automations on new questions.
3.14. Monday.com
• Feature/Setting: Automate column updates for FAQ boards; API action on question form completion.
3.15. JotForm
• Feature/Setting: Automated webhook upon question form fill, pipe to FAQ system via HTTP POST.
3.16. Zoho Desk
• Feature/Setting: Automated FAQ Manager API, automation rule for recurring tickets.
3.17. ServiceNow
• Feature/Setting: Automate KB article management via REST API, automate workflow for new user queries.
3.18. Tidio
• Feature/Setting: Automated chatbot auto-learning, webhook trigger for question logging to FAQ.
3.19. Chatfuel
• Feature/Setting: Automate question listening in Messenger bot, automate webhook to FAQ handler.
3.20. Mailchimp
• Feature/Setting: Automated email question scanner, automate FAQ update via integrations.
3.21. Trello
• Feature/Setting: Automates card creation for new FAQ items, API triggered by question forms.

Benefits

4.1. Automates reduction in manual FAQ curation workload.
4.2. Ensures FAQs are always relevant via real-time automated updates.
4.3. Automates increased member engagement and faster information access.
4.4. Supports large-scale automatable member interactions with minimal admin oversight.
4.5. Automates analytics-driven FAQ structuring for ongoing improvement.