Workflow and Task AutomationPurpose
1.2. Reduce manual communication delays and provide comprehensive audit trails of patient issue intervention activities.
1.3. Integrate documentation, communication, and notification systems for seamless handoff and multidisciplinary collaboration in critical scenarios.
Trigger Conditions
2.2. Direct staff input through web, mobile app, or clinical workstation marking incident as urgent.
2.3. Inbound email with urgency keywords detected relating to anesthesiology workflow.
2.4. Incoming voice call or voicemail transcribed and flagged by automated system.
2.5. Third-party monitoring tool alert integration (e.g., patient monitoring devices API signals).
Platform Variants
• Feature/Setting: Use Twilio Programmable Messaging API endpoint to send SMS to on-call anesthesiologist; configure webhook for incoming escalations.
3.2. SendGrid
• Feature/Setting: Use SendGrid Mail Send API with custom subject ("URGENT PATIENT ISSUE") to route emails to [email protected].
3.3. Slack
• Feature/Setting: Use Slack webhook URI; post escalation alert with tagging for @oncall-anesthesia and custom emoji.
3.4. Microsoft Teams
• Feature/Setting: Configure Teams Connector and Incoming Webhook to post alert in "Anesthesia Escalations" channel.
3.5. PagerDuty
• Feature/Setting: Use Events API v2 to trigger high-priority incident with routing to anesthesiology escalation policy.
3.6. ServiceNow
• Feature/Setting: Incident Management module API; auto-create high-priority incident under Anesthesiology Service Group.
3.7. Jira Service Management
• Feature/Setting: REST API to create "Urgent" issue in "Anesthesiology Escalations" service desk project.
3.8. Salesforce Health Cloud
• Feature/Setting: Use Platform Events API to log escalation event and trigger Health Cloud alert workflow.
3.9. Zoom
• Feature/Setting: Meetings API to auto-schedule and notify urgent response huddle with incident details.
3.10. Asana
• Feature/Setting: REST API to auto-create a task in "Anesthesia Critical Tasks" with due date/time and follower assignment.
3.11. Monday.com
• Feature/Setting: API to create an item under "Critical Patient Issues" board with links to EHR snapshot.
3.12. Google Chat
• Feature/Setting: Google Chat API Incoming Webhook to send escalation alert to "Anesthesia Ops" room.
3.13. DocuSign
• Feature/Setting: API to initiate e-signature workflow if consent forms are mandatory for rapid treatment escalation.
3.14. Notion
• Feature/Setting: API integration to create a page in "Escalation Log" with prefilled fields from EHR/PagerDuty payload.
3.15. Zendesk
• Feature/Setting: Tickets API to generate urgent support ticket, categorized with "Anesthesia Escalation" tag.
3.16. HubSpot
• Feature/Setting: Use Engagements API to log escalation as a call/email note on the respective patient record.
3.17. AWS SNS (Simple Notification Service)
• Feature/Setting: Publish message to "Anesthesiology-Escalations" topic for rapid multi-channel alerts.
3.18. Freshdesk
• Feature/Setting: Create urgent ticket via Tickets API under "Medical Escalations" group with automated assignment.
3.19. Intercom
• Feature/Setting: Use Conversations API to generate priority conversation with escalation details and on-call routing.
3.20. Microsoft Power Automate
• Feature/Setting: Automated flow triggered by message from healthcare system webhook; routes through SMS, email, and Teams notifications.
3.21. Trello
• Feature/Setting: Card creation via REST API on "Escalations" board with notification to anesthesiology checklist.
3.22. Smartsheet
• Feature/Setting: Row addition via API to “Urgent Cases” sheet with patient, timestamp, and incident severity.
Benefits
4.2. Reduces response lead time and handoff friction in critical cases.
4.3. Centralizes escalation audit trails for compliance, QI, and medico-legal purposes.
4.4. Scales across hybrid on-premises and remote teams with robust reliability.
4.5. Uniform escalation process reduces human error and provides resilience against communication breakdowns.