Workshop and Class Management Automation**Purpose**
1.2. Eliminate manual tracking, promptly notify interested participants, and optimize class occupancy.
1.3. Seamlessly sync workshop booking status across e-commerce, CRM, and notification platforms.
1.4. Reserve vacated seats instantly, ensuring maximum attendance and revenue.
1.5. Generate analytics for demand forecasting, historical waitlist data, and customer engagement metrics.
**Trigger Conditions**
2.2. User attempts to book a full class and opts to join the waitlist.
2.3. Cancelled or rescheduled booking releases a seat.
2.4. Change detected in inventory/class capacity from workshop management system.
2.5. Manual or automated periodic check for waitlist and cancellations.
**Platform Variants**
• Feature/Setting: Configure custom object triggers on “Workshop Registration” object.
3.2. **Shopify (Webhook API: Orders/Create, Inventory Levels/Update)**
• Feature/Setting: Enable webhooks for workshop product, “class_full” and “seat_available” events.
3.3. **Google Sheets (Google Sheets API: Append, Update)**
• Feature/Setting: Collect and maintain waitlist records; append new entries on trigger.
3.4. **Twilio SMS (Programmable Messaging REST API)**
• Feature/Setting: Send automated text alerts to waitlisted users; configure via “Message” endpoint.
3.5. **Mailchimp (Automations API: Triggered Email)**
• Feature/Setting: Trigger automated emails when status changes or seat opens.
3.6. **Zendesk (Ticket API: Create, Update)**
• Feature/Setting: Log waitlist inquiries as support tickets, auto-update status changes.
3.7. **Airtable (Automations: Record Changed, Webhooks)**
• Feature/Setting: Set up an automation that tracks row changes to a “Workshops” table.
3.8. **Calendly (Webhooks: Event Scheduled, Event Canceled)**
• Feature/Setting: Monitor booking and cancellation events; auto-update waitlist.
3.9. **Eventbrite (Event Capacity API, Attendee API)**
• Feature/Setting: Track event capacity and registration updates; manage waitlist.
3.10. **HubSpot (Workflows API)**
• Feature/Setting: Automate waitlist email flows and status updates in deal pipeline.
3.11. **Microsoft Teams (Webhook/Adaptive Cards API)**
• Feature/Setting: Notify internal team channels on new waitlist entries via webhook.
3.12. **Slack (Incoming Webhooks, Bot User OAuth Token: chat.postMessage)**
• Feature/Setting: Push waitlist alerts and available seat notifications to staff.
3.13. **Zoho CRM (Workflow Rules, Functions)**
• Feature/Setting: Automate contact updates and waitlist triggers under “Workshops” module.
3.14. **Pipedrive (Webhooks: Deal updated, Custom Activities)**
• Feature/Setting: Advance deals based on waitlist and class status changes.
3.15. **Constant Contact (Campaign API: Triggered Email Sends)**
• Feature/Setting: Send waitlist confirmation or promotion emails on queue update.
3.16. **Google Calendar (Calendar API: Events Watch, Events Insert)**
• Feature/Setting: Block off seats as full and release/free up on cancellation in calendar.
3.17. **Intercom (Conversation API: Create, Update)**
• Feature/Setting: Start chat or notifications for waitlist inquiries and status changes.
3.18. **Freshdesk (Ticket API: Create, Update)**
• Feature/Setting: Generate support tickets for waitlist follow-up needs.
3.19. **Kajabi (Forms & Automations)**
• Feature/Setting: Add waitlist form submissions to automation workflow for class launches.
3.20. **Typeform (Webhooks, Responses API)**
• Feature/Setting: Capture waitlist sign-ups; auto-forward to notification and CRM systems.
**Benefits**
4.2. Enhances customer satisfaction with immediate, reliable status notifications.
4.3. Reduces lost opportunities by quickly filling seats from waitlists.
4.4. Provides actionable data for planning future workshops.
4.5. Supports seamless omnichannel communication and increases operational efficiency.