Post-class feedback and review requests

Purpose

1.1. Automate sending post-class feedback and review requests to participants after workshops to collect insights, improve offerings, and increase store visibility.
1.2. Streamline manual review outreach, ensuring every attendee is prompted for input, driving continuous improvement and social proof.
1.3. Capture actionable feedback for instructor performance, class content, and supply quality to inform product and service enhancements.

Trigger Conditions

2.1. Participant marked as “Attended” in the registration system.
2.2. Scheduled time delay post-class (e.g., 1 hour or next day).
2.3. Completion of instructor post-class checklist.
2.4. Detection of class completion on Learning Management System (LMS).
2.5. Receipt of class-end timestamp from a check-in/check-out application.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Messaging API — Configure automated personalized SMS post-class; sample: POST to /Messages with dynamic attendee info.
3.2. SendGrid
• Feature/Setting: Transactional Templates — Use dynamic email templates for feedback links; trigger via POST /mail/send.
3.3. Mailchimp
• Feature/Setting: Automations — Set up Email Journey triggered by custom user tag indicating class completion.
3.4. Slack
• Feature/Setting: Incoming Webhooks — Notify staff or instructors of feedback cycle via POST to webhook URL.
3.5. Google Forms
• Feature/Setting: Prefilled Forms — Generate personalized feedback form links to send via communications API.
3.6. Typeform
• Feature/Setting: API Responses — Auto-send unique survey invite using webhooks or /responses API.
3.7. Zapier
• Feature/Setting: Multi-step Automation — Connect LMS, CRM, and messaging for post-event triggers.
3.8. ActiveCampaign
• Feature/Setting: Automations — Launch email series using event triggers and “Has Attended” tag.
3.9. HubSpot
• Feature/Setting: Workflows — Post-class list membership triggers automatic feedback email sequence.
3.10. Salesforce
• Feature/Setting: Process Builder/Flow — Detect Closed Event to fire feedback outbound message.
3.11. SurveyMonkey
• Feature/Setting: Email Collector API — Invite participants via campaign creation POST request.
3.12. WhatsApp Business API
• Feature/Setting: Template Messages — Send follow-up message with feedback link (POST /messages).
3.13. Outlook 365
• Feature/Setting: Automated Email Flow — Use Power Automate/Logic Apps for post-class feedback triggers.
3.14. Gmail
• Feature/Setting: Apps Script Triggers — Auto-send feedback request email on event completion from Sheets.
3.15. Calendly
• Feature/Setting: Webhooks — On event completion, trigger a POST with participant details for follow-up.
3.16. Zoom
• Feature/Setting: Meeting Ended Webhook — Launch feedback cycle when recorded session ends.
3.17. Stripe
• Feature/Setting: Payment Succeeded Webhook — Trigger feedback message after class payment for drop-in sessions.
3.18. Eventbrite
• Feature/Setting: Event Attendee API — Query class attendee list post-event, send emails or SMS.
3.19. Facebook Messenger Platform
• Feature/Setting: Send API — Send timely follow-up message with feedback prompt.
3.20. Airtable
• Feature/Setting: Automations — Watch for “Attended” status; on change, send email or SMS via linked integration.
3.21. Shopify
• Feature/Setting: Flow App — After event collection or tagging, trigger customer email/SMS with review request.
3.22. Trello
• Feature/Setting: Card Automation — Move participant card to “Completed” triggers feedback action (via integration API).

Benefits

4.1. Increases participant feedback volume and quality.
4.2. Reduces manual workload for instructors and staff.
4.3. Shortens feedback response times for rapid improvements.
4.4. Builds trust and visibility through timely post-class review requests.
4.5. Enables ongoing support and re-engagement opportunities.